Remote Administrative & Reservations Specialist

Terranovahire; Phoenix (AZ); Remote; USD 35,000 - 48,000; Full time

Benefits offered by this job

Remote work environment

Onboarding and training program

Professional development opportunities

Access to tools and resources

Collaborative team environment

Job summary

Terranovahire is seeking a detail-oriented Remote Administrative Support Representative to assist customers, coordinate reservations, maintain records, and provide administrative support. You will handle inquiries via phone, email, and chat, manage scheduling, and ensure accurate documentation while upholding professional and friendly service.

The ideal candidate enjoys helping people, solving problems, and ensuring a positive customer experience from start to finish.

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy.
• Customer-focused mindset.
• Ability to prioritize tasks and meet deadlines.
• Comfortable using email, web-based platforms, and online systems.
• Strong problem-solving skills.
• Experience in customer service, administration, hospitality, scheduling, reservations, or office support preferred.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and online platforms.
• Assist customers with reservations, confirmations, and scheduling requests.
• Research available options based on customer needs and preferences.
• Coordinate accommodations, transportation, activities, and related arrangements.
• Maintain accurate customer records and documentation.
• Review reservation details and confirmations for accuracy.
• Communicate updates, changes, and important information to customers.
• Follow up on customer requests and outstanding items.
• Work with suppliers and service providers to coordinate customer arrangements.
• Assist with modifications, cancellations, and special requests.
• Monitor upcoming reservations and proactively address potential issues.
• Perform general administrative duties including data entry and record maintenance.
• Maintain professionalism and excellent customer service standards at all times.

Skills

Verbal communication

Written communication

Organizational skills

Multitasking

Attention to detail

Customer-focused

Prioritization

Problem-solving

Education

High School Diploma or equivalent

Job description

Terranovahire is seeking a detail-oriented Remote Administrative Support Representative to assist customers, coordinate reservations, maintain records, and provide administrative support. You will handle inquiries via phone, email, and chat, manage scheduling, and ensure accurate documentation while upholding professional and friendly service.

The ideal candidate enjoys helping people, solving problems, and ensuring a positive customer experience from start to finish.