Remote Salesforce Service Cloud & Chat Consultant

Encora; United States; Remote; USD 120.000 - 180.000; Vollzeit

Zusammenfassung

Coforge is seeking a Salesforce Service Cloud and Chat Consultant to design, implement, and optimize scalable Salesforce solutions. The role combines technical delivery, solution architecture, and client advisory, requiring collaboration with business and technical stakeholders to deliver best-in-class customer service experiences.

The ideal candidate will lead design efforts, enable DevOps with Copado, and stay current with Salesforce releases while mentoring users and ensuring data integrity

Qualifikationen

• Experience implementing Salesforce Service Cloud and Chat solutions across commercial and consumer contexts.
• Strong understanding of CRM processes, omni-channel case routing, and chat deflection strategies.
• Hands-on experience with Copado or equivalent Salesforce DevOps platforms.
• Salesforce Certifications (Service Cloud Consultant, Omni-Channel Supervisor, Chat Specialist) strongly preferred.
• Ability to lead solutioning efforts and provide strategic guidance beyond code delivery.

Aufgaben

• Design & Deliver scalable Salesforce Service Cloud and Chat solutions, including omni-channel and case management.
• Customize & Integrate using Apex, LWC, and platform tools to meet business requirements.
• Advise & Guide stakeholders on best practices for chat workflows, agent enablement, and cross-cloud architecture.
• Enable DevOps by managing version control, pipelines, and automated deployments with Copado.
• Support & Train users, ensuring adoption, data integrity, security, and compliance.
• Stay Current with Salesforce releases and emerging capabilities.

Jobbeschreibung

Coforge is seeking a Salesforce Service Cloud and Chat Consultant to design, implement, and optimize scalable Salesforce solutions. The role combines technical delivery, solution architecture, and client advisory, requiring collaboration with business and technical stakeholders to deliver best-in-class customer service experiences.

The ideal candidate will lead design efforts, enable DevOps with Copado, and stay current with Salesforce releases while mentoring users and ensuring data integrity