Salesforce Comm Cloud Resources

Encora; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Coforge is seeking a Salesforce Service Cloud and Chat Consultant to design, implement, and optimize scalable Salesforce solutions. The role combines technical delivery, solution architecture, and client advisory, requiring collaboration with business and technical stakeholders to deliver best-in-class customer service experiences.

The ideal candidate will lead design efforts, enable DevOps with Copado, and stay current with Salesforce releases while mentoring users and ensuring data integrity

Qualifications

• Experience implementing Salesforce Service Cloud and Chat solutions across commercial and consumer contexts.
• Strong understanding of CRM processes, omni-channel case routing, and chat deflection strategies.
• Hands-on experience with Copado or equivalent Salesforce DevOps platforms.
• Salesforce Certifications (Service Cloud Consultant, Omni-Channel Supervisor, Chat Specialist) strongly preferred.
• Ability to lead solutioning efforts and provide strategic guidance beyond code delivery.

Responsibilities

• Design & Deliver scalable Salesforce Service Cloud and Chat solutions, including omni-channel and case management.
• Customize & Integrate using Apex, LWC, and platform tools to meet business requirements.
• Advise & Guide stakeholders on best practices for chat workflows, agent enablement, and cross-cloud architecture.
• Enable DevOps by managing version control, pipelines, and automated deployments with Copado.
• Support & Train users, ensuring adoption, data integrity, security, and compliance.
• Stay Current with Salesforce releases and emerging capabilities.

Job description

Job Title:

Salesforce Comm Cloud resources

Key Skills:

Copado, Salesforce

Location:

São Paulo

Mode:

Remote

We at Coforge are hiring Salesforce Comm Cloud resources with the following skill set.

Job Summary

We are seeking a highly skilled and motivated Salesforce Service Cloud & Chat Consultant. This role combines deep expertise in Salesforce Service Cloud, chat-based customer engagement. The consultant will play a pivotal role in designing, implementing, and optimizing scalable Salesforce solutions. The ideal candidate is a hands‑on problem solver who thrives at the intersection of technical delivery, solution architecture, and client advisory. This role requires strong collaboration skills, the ability to lead conversations with business and technical stakeholders, and a passion for delivering best‑class customer service experiences.

Key Responsibilities:

• Design & Deliver scalable Salesforce Service Cloud and Chat solutions, including omni-channel and case management;
• Customize & Integrate using Apex, LWC, and platform tools to meet businessrequirements;
• Advise & Guide stakeholders on best practices for chat workflows, agent enablement, andcross-cloud architecture;
• Enable DevOps by managing version control, pipelines, and automated deployments withCopado;
• Support & Train users, ensuring adoption, data integrity, security, and compliance;
• Stay Current with Salesforce releases and emerging capabilities.

Required Skills & Qualifications:

• Proven experience implementing Salesforce Service Cloud and Chat solutions acrosscommercial and consumer contexts;
• Strong understanding of CRM processes, omni-channel case routing, and chat deflectionstrategies;
• Hands‑on experience with Copado or equivalent Salesforce DevOps platforms;
• Salesforce Certifications (Service Cloud Consultant, Omni-Channel Supervisor, ChatSpecialist) strongly preferred;
• Ability to lead solutioning efforts and provide strategic guidance beyond code delivery.

Preferred Skills:

• Experience with Agentforce, Data Cloud, and other advanced Salesforce products;
• Familiarity with large-scale Salesforce migrations and multi-cloud integrations;
• Ability to work effectively with onshore and offshore teams;
• Prior consulting or partner-side experience with Salesforce delivery.

Posted On:

15-07-2026

At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.