Remote Salesforce & Process Excellence Manager

Arrow Electronics; Little Rock (AR); Remote; USD 88,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Short-Term/Long-Term Disability

HSA/HRA Options

Paid Time Off (PTO)

Tuition Reimbursement

Growth Opportunities

Job summary

Arrow Electronics is seeking a Business Process Manager to serve as the primary liaison among business stakeholders, IT, Salesforce developers, architects, and leadership. The role combines Product Ownership, BPM, and Salesforce Administration to translate objectives into scalable platform solutions.

You will own the Salesforce backlog, gather requirements, and drive automation and process improvements across Salesforce and related tools, influencing prioritization and ensuring alignment with

Qualifications

• Advanced knowledge and experience in Salesforce Administration.
• Leads requirements gathering, solution design discussions, UAT, release validations, and post-deployment support.
• Excellent stakeholder management and communication skills.

Responsibilities

• Own and prioritize the Salesforce product backlogs.
• Translate business requirements into epics, features, user stories, and acceptance criteria.
• Facilitate sprint planning, backlog grooming, demos, retrospectives, and reviews.
• Identify opportunities for automation and process improvements.
• Drive adoption of platform capabilities that improve customer, partner, and employee experiences.
• Manage platform support, enhancement requests, release validation, and user adoption initiatives.

Skills

Salesforce Administration

Product Ownership

Business Process Management

Agile/Scrum

Tools

Power BI

Outlook Add-ins

Job description

Arrow Electronics is seeking a Business Process Manager to serve as the primary liaison among business stakeholders, IT, Salesforce developers, architects, and leadership. The role combines Product Ownership, BPM, and Salesforce Administration to translate objectives into scalable platform solutions.

You will own the Salesforce backlog, gather requirements, and drive automation and process improvements across Salesforce and related tools, influencing prioritization and ensuring alignment with