Remote Salesforce & Process Excellence Lead

Arrow Electronics; Tallahassee (FL); Remote; USD 88,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k with matching

Disability Insurance

HSA/HRA options

Paid Time Off

Job summary

Arrow Electronics is seeking a Business Process Manager to lead Salesforce as the product owner and oversee agile development across platforms. You will translate business needs into epics and user stories, align with IT, and drive automation and process improvements.

This role requires 5+ years in Salesforce administration and product ownership, a 4-year degree, strong stakeholder management, and the ability to work fully remote with occasional travel to Arrow offices.

Qualifications

• Requires in-depth knowledge and experience of Product Ownership (Agile/Scrum & ECS business processes and applications).
• Requires advanced knowledge and experience in Salesforce Administration.
• Lead requirements gathering, solution design discussions, UAT activities, release validations, and post-deployment support for medium to large-scale initiatives.

Responsibilities

• Own and prioritize the Salesforce product backlogs.
• Define and communicate product vision, roadmap, and priorities.
• Gather business requirements and translate them into epics, features, user stories, and acceptance criteria.
• Facilitate sprint planning, backlog grooming, demos, retrospectives, and stakeholder reviews.
• Partner with business leaders to identify opportunities for automation and process improvements.
• Drive adoption of platform capabilities that improve customer, partner, and employee experiences.
• Manage platform support, enhancement requests, release validation activities, and user adoption initiatives across Salesforce.
• Operate with minimal supervision while managing competing priorities across strategic projects, enhancement requests, production support, and governance activities.
• Contribute to process improvements.
• Lead requirements gathering, solution design discussions, UAT activities, release validations, and post-deployment support for medium to large-scale initiatives.
• Evaluate and recommend configuration, automation, integration, and process improvement solutions while ensuring alignment with enterprise architecture, scalability, and business objectives.
• Influence prioritization decisions across multiple stakeholder groups and manage dependencies between business, technical, and vendor teams.

Skills

Product Ownership

Agile/Scrum

Salesforce Administration

SFDC data modeling

Prioritization & backlog

Education

4-year degree

Tools

JIRA

Salesforce

Outlook Add-ins

Power BI

Job description

Arrow Electronics is seeking a Business Process Manager to lead Salesforce as the product owner and oversee agile development across platforms. You will translate business needs into epics and user stories, align with IT, and drive automation and process improvements.

This role requires 5+ years in Salesforce administration and product ownership, a 4-year degree, strong stakeholder management, and the ability to work fully remote with occasional travel to Arrow offices.