Remote Salesforce & Process Excellence Lead

Arrow Electronics; Seattle (WA); Remote; USD 88,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k with Matching Contributions

Paid Time Off

Tuition Reimbursement

Growth Opportunities

Job summary

Arrow Electronics in Seattle is seeking a Business Process Manager who will serve as the liaison between stakeholders, IT, Salesforce developers, architects, and leadership. The role blends Product Ownership, BPM, and Salesforce Admin to translate objectives into scalable platform solutions.

You will own Salesforce backlogs, define the roadmap, gather requirements, and lead UAT and release validations, ensuring alignment with enterprise goals and scalability.

Qualifications

• 5+ years experience supporting Salesforce platforms.
• 3+ years functioning as Product Owner, Business Analyst, or Business Process Manager.
• Strong requirements gathering and documentation skills.
• Experience supporting platform integrations.

Responsibilities

• Own and prioritize the Salesforce product backlogs.
• Define product vision, roadmap, and priorities.
• Gather business requirements and translate them into epics, features, user stories, and acceptance criteria.
• Facilitate sprint planning, backlog grooming, demos, retrospectives, and stakeholder reviews.
• Partner with business leaders to identify opportunities for automation and process improvements.
• Drive adoption of platform capabilities that improve customer, partner, and employee experiences.
• Manage platform support, enhancement requests, release validations, and user adoption initiatives across Salesforce.
• Operates with minimal supervision while managing competing priorities across strategic projects, enhancement requests, production support, and governance activities.
• Contributes to process improvements.
• Leads requirements gathering, solution design discussions, UAT activities, release validations, and post-deployment support for medium to large-scale initiatives.
• Evaluates and recommends configuration, automation, integration, and process improvement solutions while ensuring alignment with enterprise architecture, scalability, and business objectives.
• Influences prioritization decisions across multiple stakeholder groups and manages dependencies between business, technical, and vendor teams.

Skills

Product Ownership

Salesforce Admin

Agile/Scrum

Stakeholder management

Requirements gathering

Education

4-year degree

Tools

Salesforce

Flow Builder

Power BI

SalesLoft

Outlook Add-ins

JIRA

Job description

Arrow Electronics in Seattle is seeking a Business Process Manager who will serve as the liaison between stakeholders, IT, Salesforce developers, architects, and leadership. The role blends Product Ownership, BPM, and Salesforce Admin to translate objectives into scalable platform solutions.

You will own Salesforce backlogs, define the roadmap, gather requirements, and lead UAT and release validations, ensuring alignment with enterprise goals and scalability.