Remote Senior Application Support & Salesforce Specialist

Work at Home Mania

United States

Remote

USD 104,147,000 - 124,948,000

Full time

8 days ago

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Job summary

Sunrun is seeking a highly skilled Staff-Level Application Support Technician to join our remote-enabled team. You will provide advanced Salesforce support, collaborate with development squads, and document processes to ensure clear communication and reliable service.

Key requirements include deep Salesforce knowledge, Jira and ServiceNow experience, strong writing and cross-functional collaboration skills.

Qualifications

Advanced Salesforce knowledge with deep understanding of its functionality, configurations, and integrations.
Strong documentation skills for clear process and procedure writing.
Collaborative mindset with developers and cross-functional teams.
Excellent communication skills for technical and non-technical stakeholders.
Strong problem-solving abilities and proactive troubleshooting.
Adaptability to work in a fast-paced environment with changing priorities.

Responsibilities

Advanced Salesforce support including troubleshooting, configuration, and issue resolution.
Jira & ServiceNow management to track issues, workflows, and incidents.
Collaborate with development teams to communicate issues and drive improvements.
Develop and maintain detailed documentation of support processes and procedures.
Incident management with prioritization and SLA adherence.
Communicate with stakeholders to ensure clear understanding of issues.
System monitoring and maintenance for optimal performance.
Identify improvements to support processes and tools.
Mentor and coach junior technicians to develop skills.