Order Processing Tech Support Specialist 6-Month Fixed-Term Contract

LevelUp; United States; À distance; USD 60 000 - 90 000; Plein temps

Résumé du poste

LevelUp, a specialist outsourcing agency, seeks an Order Processing Tech Support Specialist to join our support team in the United States. You will be the first contact for the sales team, troubleshooting order issues in Salesforce and communicating clearly to resolve problems.

You will identify blockers, reproduce and isolate causes, and contribute to our knowledge base. Strong English, Salesforce, and live chat experience are essential.

Qualifications

• Sales Cloud hands-on experience with opportunities, accounts, quotes, orders, and pipeline stages.
• 2–3 years of real-time technical customer support via chat tools.
• Strong problem-solving to troubleshoot order processing errors.
• Excellent written and verbal English to explain fixes to non-technical teams.

Responsabilités

• Serve as the first point of contact for the sales team in troubleshooting Salesforce order issues via Slack and Zendesk.
• Identify blockers—validation errors, wrong field values, or wrong selections—and advise on resolution.
• Investigate orders failing at processing, reproduce issues, isolate causes, and escalate when needed.
• Document resolutions, tag tickets, and contribute to the knowledge base for faster future fixes.

Connaissances

Salesforce Sales Cloud

Technical Customer Support

Problem-Solving

Communication

Outils

NetSuite

SQL

BigQuery

Jira

Description du poste

Company Overview

the company is a specialist agency that provides outsourcing solutions to agencies, software vendors, and website owners. For over seven years, we have successfully collaborated with a variety of companies, providing valuable technical, operational, and back-office support. We have a large team of skilled and passionate professionals who are committed to delivering high-quality work for our clients.

Position Overview

We're looking for an Order Processing Tech Support Specialist to join our support team. This role is the first point of contact for the sales team when they hit issues in Salesforce, covering day-to-day order troubleshooting. We want someone with a keen eye for detail who can pinpoint the errors and misconfigurations, who genuinely enjoys solving problems, communicates clearly and comfortably, and takes pride in making sure the sales team feels supported.

Reference: 2632-304138

Responsibilities

• Serve as the first point of contact for the sales team in troubleshooting order issues in Salesforce, over Slack and Zendesk
• Identify what's blocking an order or opportunity, whether a validation error, an incorrect field value, or a wrong selection, and advise the user on resolving the error
• Investigate orders that fail at the point of processing, reproducing the issue where possible and isolating the cause before escalating
• Document resolutions, tag tickets correctly, and contribute to the internal knowledge base so recurring issues are faster to resolve next time

Requirements (Must-haves)

• Salesforce Sales Cloud Experience: Hands-on experience with Salesforce Sales Cloud, including opportunities, accounts, quotes, orders, and pipeline stages.
• 2–3 Years Technical Customer Support: Proven track record supporting users in real-time via live chat (Slack, Zendesk, or similar platforms).
• Problem-Solving Skills: Demonstrated experience troubleshooting order processing issues, such as validation errors and user error
• Communication: Exceptional written and verbal English skills to translate complex technical fixes to non-technical teams.

Nice-to-Haves

• Working knowledge of NetSuite as an ERP system
• Experience in order management, order processing, or sales operations support, or equivalent hands-on experience working with sales orders
• Hands-on experience with SQL, BigQuery, or data reporting tools.
• Familiarity with Jira for issue tracking, escalation, and ticket management.
• Experience working for a hosting or a B2B SaaS company.

CompensationAdditional Information