Remote Sales Operations Lead

Cognizant; Salem (OR); Remote; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Paid Holidays

401(k) Plan

Disability Insurance

Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Sales Operations Specialist (Remote) to partner with the sales team and optimize data, CRM integrity, and reporting. This role blends sales, operations, and technology to govern SOPs and drive revenue through data-driven insights.

You will design dashboards, maintain workflows, and lead process improvements in a fast-paced, remote-friendly environment across the United States.

Qualifications

• 3+ years of experience in Sales Operations or Revenue Operations.
• Deep understanding of sales processes, pipeline management, and CRM best practices.
• Exceptional analytical and problem-solving skills; translate data into actionable recommendations.
• Experience owning and managing SOPs with documentation across teams.
• Proven ability to manage competing priorities in a fast-moving environment.
• Advanced proficiency in Microsoft Excel (pivot tables, XLOOKUP/VLOOKUP, dynamic charts, macros).
• Familiarity with automation tools or willingness to learn (Salesforce workflows, Power Automate).
• Experience with project management tools and cross-functional collaboration.
• Outstanding written and verbal communication skills; ability to present to senior stakeholders.
• Salesforce admin experience is a plus.

Responsibilities

• Serve as the operational backbone of the sales team — owning data integrity, CRM hygiene, and the systems and tools that keep the revenue pipeline running smoothly.
• Process and close signed contracts in Salesforce; partner with Operations to communicate net-new business and upsells, ensuring a seamless handoff to the implementation team.
• Design, build, and maintain sales performance reporting and dashboards — delivering actionable insights on pipeline health, quota attainment, and key revenue metrics.
• Manage and govern the SOP repository, ensuring all documentation is current, version-controlled, and accessible; proactively communicate procedural changes to relevant stakeholders.
• Adapt to and operationalize evolving business processes, translating strategy and leadership direction into updated, clearly documented procedures.
• Identify referenceable client accounts upon request to support active sales cycles and go-to-market initiatives.
• Own daily and recurring reporting assignments with consistency and accuracy; surface trends, anomalies, and risks to sales leadership proactively.
• Maintain an organized, structured filing and records system for all sales operations documentation.

Skills

Sales operations

CRM management

Data analysis

Excel advanced

Process improvement

SOP governance

Cross-functional collaboration

Salesforce experience

Reporting & analytics

Tools

Salesforce

Power BI

Excel

Job description

Cognizant is seeking a Sales Operations Specialist (Remote) to partner with the sales team and optimize data, CRM integrity, and reporting. This role blends sales, operations, and technology to govern SOPs and drive revenue through data-driven insights.

You will design dashboards, maintain workflows, and lead process improvements in a fast-paced, remote-friendly environment across the United States.