Remote Sage Intacct Support Senior Specialist

Baker Tilly; California City (CA); Remote; USD 70,000 - 90,000; Full time

Job summary

Baker Tilly, a leading advisory and assurance firm, is seeking a Sage Intacct Customer Support Senior Specialist. This REMOTE role supports clients and internal teams, handling tickets, testing solutions, and coordinating with the implementation group.

You will work with external customers in the accounting/finance space, require a bachelor’s degree, 3+ years ERP or software support experience, and strong communication and leadership skills to mentor teammates.

Qualifications

• Bachelor's degree required in business administration, accounting, MIS or equivalent.
• Three (3)+ years' experience in the accounting or finance field with exposure to multiple ERP systems or in a software technical support environment working heavily with external customers.
• Demonstrated skills in time management, communication, interpersonal skills, relationship building, collaboration, and problem solving.
• Strong leadership, project management, organizational and analytical skills, initiative, adaptability.
• Microsoft Suite skills

Responsibilities

• Reviewing tickets daily, assigning and taking ownership of customer support requests.
• Testing possible solutions in demonstration environments.
• Adding internal comments and contacting customers with solutions.
• Escalating issues to management or Sage Intacct's support/engineering.
• Coordinating with implementation or technical services teams for complex configurations.
• Learning and mentoring through firm-wide learning programs.
• Networking and relationship-building with clients and colleagues.

Skills

Leadership

Project management

Communication

Interpersonal skills

Problem solving

Time management

Relationship building

Analytical skills

Education

Bachelor's degree in Business Administration, Accounting, MIS or equivalent

Tools

Microsoft Office

ERP systems

Job description

Baker Tilly, a leading advisory and assurance firm, is seeking a Sage Intacct Customer Support Senior Specialist. This REMOTE role supports clients and internal teams, handling tickets, testing solutions, and coordinating with the implementation group.

You will work with external customers in the accounting/finance space, require a bachelor’s degree, 3+ years ERP or software support experience, and strong communication and leadership skills to mentor teammates.