Remote Sage Intacct Senior Support Specialist

Baker Tilly; Alton (IL); Remote; USD 80.000 - 115.000; Vollzeit

Zusammenfassung

Baker Tilly is seeking a Sage Intacct Customer Support Senior Specialist. This REMOTE role focuses on managing support tickets, testing solutions, and guiding customers through issues with Sage Intacct.

Candidates should have a bachelor's degree and 3+ years in accounting/finance with ERP exposure, plus strong communication and leadership skills to mentor teammates and drive client success.

Qualifikationen

• A bachelor's degree required in business, accounting, MIS or equivalent.
• 3+ years' experience in accounting/finance with ERP exposure or software support.
• Strong time management, communication, and problem solving skills.

Aufgaben

• Review, assign and own customer support tickets daily.
• Test solutions in demo environments and document outcomes.
• Provide clear communication to customers with potential solutions.
• Escalate unresolved issues to internal management or Sage Intacct teams.
• Delegate issues to implementation or technical services teams as needed.
• Participate in firm-wide learning and development programs.
• Leverage entrepreneurial skills to build relationships with clients and colleagues.

Kenntnisse

Time management

Communication

Interpersonal skills

Relationship building

Collaboration

Problem solving

Microsoft Office

Leadership

Project management

Customer focus

Ausbildung

Bachelor's degree

Tools

Sage Intacct

ERP software

Jobbeschreibung

Baker Tilly is seeking a Sage Intacct Customer Support Senior Specialist. This REMOTE role focuses on managing support tickets, testing solutions, and guiding customers through issues with Sage Intacct.

Candidates should have a bachelor's degree and 3+ years in accounting/finance with ERP exposure, plus strong communication and leadership skills to mentor teammates and drive client success.