Remote SaaS Customer Success Manager — Adoption & Growth

Remote Genie; Northern (KY); Hybrid; USD 113,000 - 125,000; Full time

Benefits offered by this job

Healthcare coverage

Retirement plan

Professional development

Time off

Wellness initiatives

Employee assistance program

Job summary

Elite Technology is seeking a Customer Success Manager to drive product adoption, retention, and expansion for law-firm-focused SaaS solutions. This remote role emphasizes education, enablement, and proactive engagement to maximize customer value.

Based in EST or CST, the candidate will collaborate with Sales, Services, and Support, manage high-value accounts, and travel up to 25% as needed to support customers and initiatives.

Qualifications

• Bachelor’s Degree or equivalent education and experience.
• 3–5 years of experience in customer success, account management, or a related field, and 2+ years with legal tech or fintech.
• Experience managing large, complex accounts with multi-level stakeholders.
• Experience delivering customer education and enablement programs.

Responsibilities

• Drive Adoption & Value Realization: Proactively engage with customers to ensure they are utilizing Elite’s solutions effectively.
• Customer Management: Build and maintain strong relationships to drive renewals and expansion.
• Retention Focus: Identify at-risk accounts and intervene to improve retention.
• Education & Enablement: Deliver training programs, webinars, and power hour sessions.
• Proactive Communication: Regularly update customers and gather feedback.
• Collaboration with Sales, Services & Support: Work with internal teams to optimize delivery and growth.
• Perform other duties as assigned to support department goals.
• Perform other duties as assigned to support objectives.

Skills

Customer success

Account management

SaaS experience

Data-driven

Cross-functional

Education

Bachelor’s degree

Tools

Salesforce

Gainsight

Job description

Elite Technology is seeking a Customer Success Manager to drive product adoption, retention, and expansion for law-firm-focused SaaS solutions. This remote role emphasizes education, enablement, and proactive engagement to maximize customer value.

Based in EST or CST, the candidate will collaborate with Sales, Services, and Support, manage high-value accounts, and travel up to 25% as needed to support customers and initiatives.