Remote SaaS Technical Support Engineer

Forcepull; New Jersey; On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Equity

25 days holiday plus local public hols

Apple hardware

Health coverage through Sequoia One

401K

Enhanced family leave

Team off-site in various locations

Job summary

Attio is hiring a Technical Support Specialist to serve as the trusted voice for customers, solving complex problems and unlocking value. You’ll troubleshoot issues, share best practices, and advocate for customers across Product and Engineering.

This is a 100% remote role requiring US-based candidates. You’ll own technical and operational support processes, deliver empathetic guidance, and help customers achieve long-term value from Attio’s platform through collaboration with cross-functional

Qualifications

• 2+ years in a customer support or technical support role for a SaaS product.
• Strong written and verbal communication; ability to explain complex topics clearly.
• Experience troubleshooting APIs, AI features, and CRM/workflow integrations.

Responsibilities

• Provide fast, friendly technical support via email, chat, and video calls.
• Diagnose, reproduce, and resolve product issues; log bugs with engineering.
• Capture customer feedback and advocate for the customer across teams.
• Contribute to Help Center and internal docs; improve support processes.
• Develop deep product knowledge of Attio to support customers confidently.

Skills

APIs

AI

CRMs

Workflow tools

Tools

Zapier

Intercom

Linear

Job description

Attio is hiring a Technical Support Specialist to serve as the trusted voice for customers, solving complex problems and unlocking value. You’ll troubleshoot issues, share best practices, and advocate for customers across Product and Engineering.

This is a 100% remote role requiring US-based candidates. You’ll own technical and operational support processes, deliver empathetic guidance, and help customers achieve long-term value from Attio’s platform through collaboration with cross-functional