Technical Support Engineer - Remote, PTO & Equity

incident.io; New York (NY); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Market leading private medical insurance

Generous parental leave

Generous annual leave/PTO allowance

Competitive salary and equity

Remote working

Personal development budget

Enhanced pension/401k

Job summary

incident.io, a leader in AI incident response, is hiring a Technical Support Engineer to provide world-class customer support and tackle technical challenges. The role involves communicating with customers over Slack and Pylon, collaborating with Product and Engineering to enhance the product and deliver top-notch service.

Successful candidates will have experience in a SaaS environment, the ability to write code, and excellent communication skills. The position offers significant benefits including private medical insurance, generous leave, and remote work flexibility.

Qualifications

• Proven experience in a similar role, preferably at a SaaS company.
• Able to write code at least enough to tackle technical challenges.
• Ability to communicate complex technical information clearly.

Responsibilities

• Deliver a world-class customer experience for inbound support questions.
• Act as the voice of the customer, capturing feedback and requests.
• Handle technical challenges alongside Customer Success Managers.

Skills

Customer experience

Technical problem solving

Code writing

Communication skills

Product knowledge

Job description

incident.io, a leader in AI incident response, is hiring a Technical Support Engineer to provide world-class customer support and tackle technical challenges. The role involves communicating with customers over Slack and Pylon, collaborating with Product and Engineering to enhance the product and deliver top-notch service.

Successful candidates will have experience in a SaaS environment, the ability to write code, and excellent communication skills. The position offers significant benefits including private medical insurance, generous leave, and remote work flexibility.