Remote Tech Support Specialist — SaaS Onboarding & CRM

Steer; Miami (FL); Remote; USD 54,000 - 66,000; Full time

Benefits offered by this job

100% remote work environment

Medical, Dental and Vision insurance;

Equity package

Flexible PTO with 15 days minimum

FSA and HSA options

401(k)

Learning Stipend

WFH Equipment

Chance to work with the latest tech

Collaborative, high ownership culture

Development and career growth

Job summary

Steer is a fast-growing provider of automotive repair software solutions. This Technical Support Associate role focuses on delivering an outstanding, customer-centered experience by bridging customer success, onboarding, and basic technical implementation.

You will own Level 1 and Level 2+ support, help retrain customers on the product, document solutions, and collaborate with integrations, scheduling, and CRM teams to ensure value from day one for our remote clients in a SaaS environment.

Qualifications

• 2+ years of experience in technical support, onboarding, implementation, or progressive customer service.
• Experience troubleshooting, testing, and training customers across multiple products or features.
• Experience owning support targets such as ticket completion, response times, or resolution metrics.
• Experience configuring or managing a client-facing product or tool, such as a templated platform, dashboard, or embedded experience.
• Experience using a CRM, preferably HubSpot or Salesforce.

Responsibilities

• Own technical support for customers.
• Be the point of contact for customers, ensuring all phases of their experiences are resolved quickly and effectively.
• Own Level 1 support resolutions.
• Own Level 2+ ticket creation and internal triage.
• Own product retraining.
• Maintain up-to-date documentation on procedures and solutions.
• Provide feedback internally on user experience, improvements or feature requests.
• Evaluate system potential through assessing compatibility of new programs with existing programs.
• Tailor and configure customer-facing templates based on client inputs and business goals – no custom development required, but small updates and adjustments will be common.
• Implement scheduling tools and CRM. This includes integration, configuration, training and enablement.
• Troubleshoot technical issues and coordinate timely updates to live configurations as needed
• Collaborate closely with teammates focused on integrations, scheduling, and CRM setup to create a seamless service experience

Skills

Strong communication skills

Curiosity

Customer-first mindset

Proactive ownership

Organizational skills

Tools

HubSpot

Salesforce

Job description

Steer is a fast-growing provider of automotive repair software solutions. This Technical Support Associate role focuses on delivering an outstanding, customer-centered experience by bridging customer success, onboarding, and basic technical implementation.

You will own Level 1 and Level 2+ support, help retrain customers on the product, document solutions, and collaborate with integrations, scheduling, and CRM teams to ensure value from day one for our remote clients in a SaaS environment.