Remote SaaS Support Specialist – Event Tech Expert

Momentus Technologies; Indian Harbour Beach (FL); Remote; USD 60,000 - 85,000; Full time

Job summary

Momentus Technologies is seeking a Support Specialist to assist clients with technical support via email, phone and training meetings. You will also help with software testing, new account setups, and gathering user feedback for the product team.

Responsibilities include becoming a product expert, resolving errors with the development team, and providing training. This role requires solid customer service experience and comfort with SQL-based reporting tools.

Qualifications

• 2+ years in customer service, preferably SaaS
• Excellent phone and email communication
• Proficient with Microsoft Office Suite
• Experience with reporting tools and relational databases preferred

Responsibilities

• Become expert user of Momentus software and stay updated with new features
• Collaborate with customers and development team to resolve software issues
• Test new functionality and bug fixes before release
• Escalate unresolved issues to Senior Support Specialist
• Provide user training on features or modules
• Maintain file server cleanup and maintenance
• Set up local Momentus sites for testing
• Educate and develop existing customer accounts
• Demonstrate new features and use cases
• Handle internal support requests like demo configuration and notifications

Skills

Customer service

Phone & email comms

MS Excel

SQL databases

Data reporting

Tools

DevExpress

Crystal Reports

SQL

MS Access

Job description

Momentus Technologies is seeking a Support Specialist to assist clients with technical support via email, phone and training meetings. You will also help with software testing, new account setups, and gathering user feedback for the product team.

Responsibilities include becoming a product expert, resolving errors with the development team, and providing training. This role requires solid customer service experience and comfort with SQL-based reporting tools.