Live-Event Tech Support Engineer

SpotMe; United States; Remote; USD 55,000 - 65,000; Full time

Job summary

SpotMe, a leading B2B event platform, seeks a Technical Support Engineer to be the first line of defense for customers across in-person, virtual, and hybrid events. You will investigate issues, reproduce them, and work with Engineering to keep the product experience at the highest standard.

Join a 24/7 global team and become a trusted expert guiding clients through complex setups while maintaining rapid response and high CSAT.

Qualifications

• Real troubleshooting instinct - form a theory, test it, and narrow down the cause.
• Curiosity about how networks, browsers, and devices work.
• Rapid analytical and logical reasoning under time pressure.
• Multitasking mastery across multiple real‑time chats.
• Empathy and clarity in communication with customers.

Responsibilities

• Investigate real issues, reproduce them, and craft workarounds when fixes are not immediately available.
• Collaborate with Engineering to fix high-priority problems and improve documentation.
• Join the on‑call rotation to support critical live customer needs.
• Maintain calm and deliver precise, confident explanations under pressure.
• Act as frontline product expert and escalation authority.

Skills

Troubleshooting instinct

Analytical thinking

Multitasking

Empathy in communication

Cross-team collaboration

Curiosity about systems

Resilience and ownership

Job description

SpotMe, a leading B2B event platform, seeks a Technical Support Engineer to be the first line of defense for customers across in-person, virtual, and hybrid events. You will investigate issues, reproduce them, and work with Engineering to keep the product experience at the highest standard.

Join a 24/7 global team and become a trusted expert guiding clients through complex setups while maintaining rapid response and high CSAT.