Remote SaaS Support Specialist - Billing & SuperPay

Super Dispatch

United States

Remote

USD 52,000 - 76,000

Full time

10 days ago

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Benefits offered by this job

Great Culture

Great Insurance

Retirement

Remote First Culture

Wellness Stipend

Generous Time Off

Great Gear

Job summary

Super Dispatch is seeking a Customer Support Specialist to assist carriers, drivers, shippers, and brokers across email, chat, and phone. You will handle billing inquiries, support our SuperPay solution, and ensure a superior user experience.

Open to candidates within the United States, this remote-first role emphasizes strong communication, problem-solving, and empathy. You will collaborate with product, engineering, and sales teams to resolve issues and improve the platform.

Qualifications

2–4 years of customer support experience in a SaaS or technical setting.
Ability to explain technical concepts to non-technical users (e.g., API connections).
Experience supporting billing systems or payment platforms (e.g., Braintree, Chargebee).
Familiarity with CRM tools or ticketing systems is a plus.

Responsibilities

Provide multi-channel support (email, chat, phone) to carriers, drivers, shippers, and brokers.
Investigate and resolve billing concerns including invoicing and subscriptions.
Assist users with SuperPay and payment processing issues.
Diagnose and resolve technical and operational issues; escalate when needed.