Remote SaaS Support Specialist | Customer-First

HelpfulRemote; Northern (KY); Hybrid; USD 40,000 - 49,000; Full time

Job summary

HelpfulRemote is hiring for a fully remote, full-time customer support specialist. You will assist admins using a sports team management platform with scheduling, communications, registration, and reporting features.

The role requires a customer-first mindset and strong written and verbal communication, with the ability to troubleshoot and guide users of all levels. Remote role open to permanent US residents; 8:30am-5pm PST hours are a plus.

Qualifications

• Proven track record in customer or technical support roles.
• Ability to troubleshoot without a predefined playbook and learn quickly.
• Experience in SaaS or youth sports is a plus.

Responsibilities

• Respond to customer inquiries via email, chat, and occasional calls.
• Take ownership of issues from start to resolution and escalate when needed.
• Guide users of varying experience levels with platform features.
• Meet performance goals and maintain a customer-first attitude.

Skills

Customer support

Technical support

Written communication

Verbal communication

Troubleshooting

SaaS knowledge

Job description

HelpfulRemote is hiring for a fully remote, full-time customer support specialist. You will assist admins using a sports team management platform with scheduling, communications, registration, and reporting features.

The role requires a customer-first mindset and strong written and verbal communication, with the ability to troubleshoot and guide users of all levels. Remote role open to permanent US residents; 8:30am-5pm PST hours are a plus.