Remote SaaS Customer Support Specialist - Billing & Tech

Midwest Startups; Northern (KY); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Great Culture

Great Insurance

Retirement

Remote First Culture

Wellness Stipend

Generous Time Off

Great Gear

Job summary

Super Dispatch is seeking a Customer Support Specialist to assist carriers, drivers, shippers, and brokers with inquiries, billing, and SuperPay support. You will troubleshoot issues and train users to improve the overall experience in a fast-paced environment.

Ideal candidates have 2–4 years in SaaS support, strong communication, and billing platform experience. This is a remote-friendly role with weekend/evening hours possible.

Qualifications

• 2–4 years in customer support, SaaS or technical env.
• Strong communication, can explain technical concepts to non-technical users.
• Experience with billing systems or payment platforms (Braintree, Chargebee).
• Familiarity with software troubleshooting and customer success strategies.
• Able to manage complex inquiries and escalations.
• Proactive, organized and detail-oriented.
• Customer-centric and focused on exceptional support.
• CRM/ticketing experience a plus (Salesforce, Zendesk).
• Willingness to work weekend shifts on a regular schedule.
• Willingness to work late/evening hours (until 7:00pm).
• Spanish proficiency preferred but not required.

Responsibilities

• Provide multi-channel support to carriers, drivers, shippers, and brokers.
• Investigate and resolve billing concerns, including subscriptions and invoicing.
• Assist users with SuperPay, payment processing issues and setup guidance.
• Identify, diagnose, and resolve technical and operational challenges, escalating when needed.
• Educate users on platform features to enhance their experience and efficiency.
• Collect user feedback to inform product improvements and document recurring issues.
• Contribute to knowledge base articles, user guides and troubleshooting resources.
• Partner with product, engineering, and sales to ensure seamless issue resolution.

Skills

Customer support

Communication skills

Billing systems experience

Technical troubleshooting

CRM tools (Salesforce)

Zendesk experience

Spanish language (preferred)

Tools

Braintree

Chargebee

Salesforce

Zendesk

Job description

Super Dispatch is seeking a Customer Support Specialist to assist carriers, drivers, shippers, and brokers with inquiries, billing, and SuperPay support. You will troubleshoot issues and train users to improve the overall experience in a fast-paced environment.

Ideal candidates have 2–4 years in SaaS support, strong communication, and billing platform experience. This is a remote-friendly role with weekend/evening hours possible.