Remote Real Estate CRM Support Specialist

Sierra Interactive; United States; Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k retirement plan (up to 4% matching)

15 days PTO

12 weeks paid parental leave

Job summary

Sierra Interactive is seeking a Support Analyst to provide top-notch technical support and account management for our real estate SaaS platform. This remote position requires proficiency in customer engagement, technical troubleshooting, and solid writing skills. As part of a dynamic team, you will learn our products deeply to ensure client success and satisfaction. Benefits include comprehensive health coverage, a 401k retirement plan, and paid leave. Join us in enhancing customer experience and operational efficiency.

Qualifications

• 1-3+ years in customer support or success in a SaaS environment.
• Ability to troubleshoot technical issues effectively.
• Engaging and conversational writing style.

Responsibilities

• Provide technical and account support to clients.
• Troubleshoot and resolve platform issues.
• Document solutions and maintain internal knowledgebases.

Skills

Customer support experience

Technical troubleshooting

Excellent writing skills

Organizational skills

Education

High school diploma or GED

Tools

Hubspot

Jira

Confluence

CRM systems

Job description

Sierra Interactive is seeking a Support Analyst to provide top-notch technical support and account management for our real estate SaaS platform. This remote position requires proficiency in customer engagement, technical troubleshooting, and solid writing skills. As part of a dynamic team, you will learn our products deeply to ensure client success and satisfaction. Benefits include comprehensive health coverage, a 401k retirement plan, and paid leave. Join us in enhancing customer experience and operational efficiency.