Remote SaaS Solutions Manager

Ketch; Chicago (IL); Remote; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, vision coverage (US)

Unlimited PTO

10 paid company holidays

Parental leave

Remote-friendly with flexible hours

Commuter benefits

Equity

Job summary

Ketch is hiring a Professional Services Manager to own customer implementations from discovery to deployment. You will serve as the customer’s technical advisor and primary contact, collaborating across GTM, Engineering, and Product teams.

Ideal candidates have 5+ years in technical consulting and 2+ years in Professional Services at a startup SaaS company, with experience leading multiple implementations and guiding customer discussions on SaaS architectures and SDKs.

Qualifications

• This role requires fast learning of a product’s architecture to design the right setup.
• Ability to explain complex ideas to executives and technical users alike.
• Structured thinking, risk spotting, and proactive problem solving.

Responsibilities

• Own many concurrent implementations end to end as single point of contact.
• Lead technical conversations with customer stakeholders on platform features.
• Identify upsell opportunities and collaborate with Sales to close them.
• Relay customer feedback to Product and Engineering for roadmap input.
• Measure impact via time to value, satisfaction, and utilization.

Skills

Technical concepts

Clear explanations

Structured thinking

Entrepreneurial mindset

AI tools Claude

Education

Bachelor’s degree

Job description

Ketch is hiring a Professional Services Manager to own customer implementations from discovery to deployment. You will serve as the customer’s technical advisor and primary contact, collaborating across GTM, Engineering, and Product teams.

Ideal candidates have 5+ years in technical consulting and 2+ years in Professional Services at a startup SaaS company, with experience leading multiple implementations and guiding customer discussions on SaaS architectures and SDKs.