Professional Services Manager - East Coast (Remote in NYC, Chicago, or Atlanta)

Ketch; Chicago (IL); Remote; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, vision coverage (US)

Unlimited PTO

10 paid company holidays

Parental leave

Remote-friendly with flexible hours

Commuter benefits

Equity

Job summary

Ketch is hiring a Professional Services Manager to own customer implementations from discovery to deployment. You will serve as the customer’s technical advisor and primary contact, collaborating across GTM, Engineering, and Product teams.

Ideal candidates have 5+ years in technical consulting and 2+ years in Professional Services at a startup SaaS company, with experience leading multiple implementations and guiding customer discussions on SaaS architectures and SDKs.

Qualifications

• This role requires fast learning of a product’s architecture to design the right setup.
• Ability to explain complex ideas to executives and technical users alike.
• Structured thinking, risk spotting, and proactive problem solving.

Responsibilities

• Own many concurrent implementations end to end as single point of contact.
• Lead technical conversations with customer stakeholders on platform features.
• Identify upsell opportunities and collaborate with Sales to close them.
• Relay customer feedback to Product and Engineering for roadmap input.
• Measure impact via time to value, satisfaction, and utilization.

Skills

Technical concepts

Clear explanations

Structured thinking

Entrepreneurial mindset

AI tools Claude

Education

Bachelor’s degree

Job description

Ketch is a modern privacy management software that keeps enterprise's data clean, permissioned, and AI-ready. Our software is trusted by 3,500+ brands, running data permissioning at scale. From global retailers to media networks, fintechs, and AI-native companies, brands rely on our software to responsibly collect, control, and activate compliant, clean data across their enterprise ecosystem.

As privacy regulations expand across the globe and AI transforms how companies use data, the demand for what Ketch has built has never been greater. Data privacy sits at the intersection of law, technology, and consumer trust, making it one of the most exciting and fastest-moving fields in software today.

The Ketch Data Permissioning Platform simplifies privacy and consent operations, increases revenue from advertising, data, and AI initiatives, and builds trust with customers and partners. Unlike legacy tools that stop at cookie banners, Ketch governs how data is actually used across a company’s entire stack, with no-code setup that gets customers live in weeks, not quarters.

Why Join Us?

At Ketch, we’re serious about our values of passion, growth, grit, collaboration, and integrity.

We’re a 70-person, Series B company backed by top-tier investors, and we’re looking for people who want to do the best work of their careers while shaping how the world handles data responsibly.

We’re a fast-growing, fast-paced organization and our passionate, close-knit team is all operating at the very top of their game.

Benefits

• Competitive medical, dental, and vision coverage, with 100% of premiums paid for US-based full-time employees
• Unlimited PTO
• 10 paid company holidays
• Paid parental leave
• Remote-friendly with flexible scheduling built around core collaboration hours
• Commuter benefits for office-based employees
• Equity

About The Role

Ketch is hiring a Professional Services Manager to own customer implementations end to end. You will run several implementations at once and act as the customer’s technical advisor and main point of contact throughout. Professional Services is part of our CX Team and part of our larger GTM organization.

As a Professional Services Manager, you will work closely with colleagues across the GTM, Engineering, and Product teams.

What You’ll Do

• Own many concurrent customer implementations end to end, from discovery and solution design to deployment, as the customer’s single point of contact for communication, expectations, and escalations.
• Own technical conversations with customer stakeholders and educate customer teams on the platform’s features and use cases.
• Identify upsell opportunities as the customer’s main point of contact and work alongside Sales to close them.
• Bring customer feedback to Product and Engineering to shape future product and services.
• Measure impact through time to value, customer satisfaction, and customer product utilization.

Skills

• You pick up technical concepts quickly and understand a product’s architecture well enough to design the right solution setup for each customer.
• You explain complex ideas simply to executives and technical users alike.
• You think in a structured way, spot risks early, and drive solutions without being asked.
• You bring an entrepreneurial mindset and a bias for action, and you are comfortable with ambiguity.
• You use AI tools such as Claude in your day-to-day work.

Requirements

• This role is remote but candidates must be located in the metropolitan area of one of our hub cities: New York, Chicago, or Atlanta
• Start-up experience in B2B SaaS required
• Ideal candidate has 5+ years in a technical consulting firm, and 2+ years in Professional Services, Solutions Consulting, or Technical Account Management at a startup SaaS company
• Experience managing many implementations at the same time
• Technically proficient enough to lead every conversation with the customer’s technical stakeholders independently and guide them through Ketch technology, including SaaS architectures, APIs, JavaScript SDKs, and integrations; coding skills are not required
• Ad-tech or mar-tech experience is a strong plus, especially an understanding of how websites and mobile apps capture data through pixels, scripts, and SDKs
• Data privacy knowledge is a plus, but not required
• Fluent in written and spoken English; knowledge of a second language is a plus
• Legally authorized to work in the United States
• Bachelor’s degree required

Information collected and processed as part of any job applications you choose to submit is subject to Ketch’s Applicant and Employee Privacy Notice.

Ketch is proud to be an equal opportunity employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.

If you have a need that requires accommodation, please let us know by emailing [e-mail].

Ketch is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Ketch does not accept agency resumes. Please do not forward resumes to our jobs alias, Ketch employees, or any other organization location. Ketch is not responsible for any fees related to unsolicited resumes.