Professional Services Consultant - Remote (East Coast)

Remote; San Francisco (CA); Remoto; USD 140.000 - 190.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive benefits (health, dental,视

Unlimited PTO

10 paid company holidays

Paid parental leave

Remote-friendly with flexible hours

Commuter benefits for office-based

Equity

Descrizione del lavoro

Ketch is hiring a Professional Services Consultant to own customer implementations end to end. You will run several implementations at once and act as the customer's technical advisor and main point of contact throughout the engagement.

You will collaborate with GTM, Engineering and Product teams to design, deploy and optimize privacy data permissions across a client’s stack. Expect to identify upsell opportunities with Sales, guide customers through Ketch technology (APIs, SaaS architectures,

Competenze

• 7+ years in Professional Services, Solutions Consulting, or Technical Account Management in SaaS
• Experience leading multiple simultaneous implementations
• Ability to lead conversations with customer technical stakeholders independently
• Ad-tech or mar-tech experience a plus
• Fluent in English; US work authorization; Bachelor's degree required

Mansioni

• Own customer implementations end to end from discovery to deployment
• Lead technical conversations with customer stakeholders and educate on platform features
• Identify upsell opportunities and work with Sales to close them
• Coordinate with Product and Engineering to relay customer feedback
• Measure impact via time-to-value, customer satisfaction, and product utilization

Conoscenze

Technical concepts

Explain complex ideas clearly

Structured thinking

Entrepreneurial mindset

AI tools (Claude)

Formazione

Bachelor's degree

Descrizione del lavoro

Ketch is hiring a Professional Services Consultant to own customer implementations end to end. You will run several implementations at once and act as the customer's technical advisor and main point of contact throughout the engagement.

You will collaborate with GTM, Engineering and Product teams to design, deploy and optimize privacy data permissions across a client’s stack. Expect to identify upsell opportunities with Sales, guide customers through Ketch technology (APIs, SaaS architectures,