End-to-End Solutions Consultant, East Coast

Ketch; United States; Remote; USD 75,000 - 110,000; Full time

Job summary

Ketch is seeking a Customer Success Manager to own customer implementations end to end, from discovery to deployment, acting as the single point of contact for communication, expectations, and escalations. You will lead technical conversations with customer stakeholders, educate teams on platform features and use cases, and identify upsell opportunities alongside Sales.

You will measure impact through time to value, customer satisfaction, and product utilization, and bring customer feedback to

Responsibilities

• Own customer implementations end to end, from discovery and solution design to deployment, acting as the single point of contact for communication, expectations, and escalations.
• Lead technical conversations with customer stakeholders and educate teams on platform features and use cases, while identifying upsell opportunities alongside Sales.
• Measure impact through time to value, customer satisfaction, and product utilization, and bring customer feedback to Product and Engineering.

Job description

Ketch is seeking a Customer Success Manager to own customer implementations end to end, from discovery to deployment, acting as the single point of contact for communication, expectations, and escalations. You will lead technical conversations with customer stakeholders, educate teams on platform features and use cases, and identify upsell opportunities alongside Sales.

You will measure impact through time to value, customer satisfaction, and product utilization, and bring customer feedback to