Remote SaaS Revenue & CS Ops Architect

Zekai; United States; Remote; USD 55,000 - 117,000; Full time

Job summary

Zekai is seeking a Sales / Revenue / CS Operations Expert for a 100% remote contractor role, focusing on configuring CRM platforms (Salesforce/HubSpot) and revenue tools. You will work through realistic SaaS scenarios, design workflows, and justify decisions to ensure adoption.

Candidates should have 4+ years in SaaS ops, hands-on CRM experience, and be able to explain reasoning to both technical and non-technical stakeholders. The project is active with onboarding now, open to US/Canada remote.

Qualifications

• 4+ years hands-on in sales, revenue, or customer success operations in SaaS.
• Direct platform experience configuring and maintaining a CRM.
• Hands-on experience with at least two connected tools outside the CRM: quoting, billing, ticketing, or project tracking.
• Strong operational judgment, particularly in resolving policy conflicts without overcomplicating the process.
• Able to explain your reasoning clearly to technical and non-technical audiences.

Responsibilities

• Configure CRM decisions, workflow design, and integrations for revenue/CS operations scenarios.
• Resolve conflicts between operational policies: which rule takes precedence and what to leave unchanged.
• Diagnose data accuracy issues across connected systems and identify root causes.
• Explain what makes a workflow adopted by sales and CS teams.
• Flag ambiguous or underspecified scenarios rather than resolving them silently.

Skills

CRM configuration

Salesforce/HubSpot

Cross-tool integration

Operational judgment

Clear communication

Tools

Quoting tools

Billing systems

Ticketing systems

Project tracking tools

Job description

Zekai is seeking a Sales / Revenue / CS Operations Expert for a 100% remote contractor role, focusing on configuring CRM platforms (Salesforce/HubSpot) and revenue tools. You will work through realistic SaaS scenarios, design workflows, and justify decisions to ensure adoption.

Candidates should have 4+ years in SaaS ops, hands-on CRM experience, and be able to explain reasoning to both technical and non-technical stakeholders. The project is active with onboarding now, open to US/Canada remote.