Sales / Revenue / CS Operations Expert

micro1; United States; Remote; USD 55,000 - 117,000; Part time

Job summary

micro1 is seeking a Sales / Revenue / CS Operations Expert to work remotely in the U.S. or Canada as a contractor. The role requires hands-on CRM configuration experience (Salesforce, HubSpot, or similar) and practical use of at least two connected tools—quoting, billing, ticketing, or project tracking.

You will tackle realistic SaaS revenue and CS operations scenarios, explaining your reasoning, and balancing policy conflicts to support adoption while maintaining data integrity across systems.

Qualifications

• 4+ years hands-on in sales, revenue, or customer success operations in SaaS.
• Direct platform experience configuring and maintaining a CRM is required.
• Hands-on experience with at least two connected tools outside the CRM: quoting, billing, ticketing, or project tracking.

Responsibilities

• Work through realistic operations scenarios — CRM configuration decisions, workflow design, integration tradeoffs — and explain the reasoning behind each choice.
• Resolve conflicts between operational policies: which rule takes precedence, why, and what you would deliberately leave unchanged.
• Diagnose data accuracy problems across connected systems — duplicates, mismatched numbers, inconsistent definitions — and explain how you’d find the root cause.
• Explain what makes a workflow get adopted or worked around by sales and CS teams.
• Flag ambiguous or underspecified scenarios instead of resolving them silently.

Skills

CRM configuration

Tools

Salesforce

HubSpot

Job description

Role Title: Sales / Revenue / CS Operations Expert

Role Type: Contractor

Location: Remote — U.S. or Canada only

Opportunity Snapshot

Pay: $40–85/hour

Project kickoff: Already active — we’re onboarding candidates now

Location: Remote — U.S. or Canada only

You’ll need: Hands-on configuration experience in a CRM (Salesforce, HubSpot, or similar) plus at least two connected tools — quoting, billing, ticketing, or project tracking

Your tasks: Work through realistic SaaS revenue and CS operations scenarios and explain the reasoning behind your decisions

micro1 is selecting Sales / Revenue / CS Operations Experts to contribute to a customer’s AI training initiative. Your domain knowledge is what matters here — no prior AI experience required.

We’re looking for people who have personally configured and maintained CRM platforms and the revenue tools around them. The work rewards practical judgment: resolving policy conflicts without overcomplicating the process, and knowing what actually makes teams adopt a workflow.

Scope of Work

1. Work through realistic operations scenarios — CRM configuration decisions, workflow design, integration tradeoffs — and explain the reasoning behind each choice.
2. Resolve conflicts between operational policies: which rule takes precedence, why, and what you would deliberately leave unchanged.
3. Diagnose data accuracy problems across connected systems — duplicates, mismatched numbers, inconsistent definitions — and explain how you’d find the root cause.
4. Explain what makes a workflow get adopted or worked around by sales and CS teams.
5. Flag ambiguous or underspecified scenarios instead of resolving them silently.

Preferred Qualifications

1. 4+ years hands-on in sales, revenue, or customer success operations in SaaS.
2. Personal responsibility for configuring and maintaining a CRM — direct platform experience required, not requesting changes from another team.
3. Hands-on experience with at least two connected tools outside the CRM: quoting, billing, ticketing, or project tracking.
4. Strong operational judgment, particularly in resolving policy conflicts without overcomplicating the process.
5. Able to explain your reasoning clearly to technical and non-technical audiences.