Revenue Operations Specialist (SaaS)

Confidential; United States; Remote; USD 69,000 - 138,000; Full time

Job summary

Zekai seeks a Revenue Operations Specialist (SaaS) for a 100% remote contractor role open to candidates in the United States or Canada. You will configure and own CRM systems (Salesforce, HubSpot or similar) and connect billing, CPQ, ticketing, or project tracking to support revenue and customer motions.

You will work through realistic scenarios, justify your decisions, design compliant workflows, and identify and resolve policy conflicts. Strong communication is essential.

Qualifications

• 4+ years hands-on SaaS revenue, sales, CS, or implementation ops.
• Direct CRM ownership with configuration experience in Salesforce or HubSpot.
• Experience with two connected tools: billing, CPQ, ticketing, or project tracking.
• Ability to explain tradeoffs and resolve policy conflicts clearly.

Responsibilities

• Work through revenue operations scenarios and justify decisions.
• Design workflows with compliance constraints like approvals and access control.
• Diagnose revenue data issues and prevent recurrence.
• Identify ambiguous scenarios and avoid silent assumptions.

Skills

CRM ownership

SaaS revenue ops

Policy conflicts

Clear communication

Tools

Salesforce

HubSpot

Job description

Role Title: Revenue Operations Specialist (SaaS)

Role Type: Contractor

Location: Remote - U.S. or Canada only

Opportunity Snapshot

Pay: $50–100/hour

Project kickoff: Already active — we’re onboarding candidates now

Location: Remote — U.S. or Canada only

You’ll need: Hands-on configuration experience in a CRM (Salesforce, HubSpot, or similar) plus at least two connected tools — billing, CPQ, ticketing, or project tracking

Your tasks: Work through realistic SaaS revenue operations scenarios and explain the reasoning behind your decisions

our partner is engaging Revenue Operations Specialists to contribute to a customer’s AI training initiative. Your domain knowledge is what matters here — no prior AI experience required.

We’re looking for people who have personally owned the systems behind revenue and customer motions, whether under revenue ops, sales ops, CS ops, or implementation. The work rewards operational judgment: knowing which rule wins when two policies conflict, and what to leave alone.

Scope of Work

• Work through realistic revenue operations scenarios — CRM data models, process design, configuration tradeoffs — and explain the reasoning behind each choice.
• Resolve conflicts between operational policies: which rule takes precedence, why, and what you would deliberately leave unchanged.
• Design workflows that hold up under compliance constraints like approvals, access controls, and audit requirements.
• Diagnose revenue data problems — duplicates, broken lifecycle states, inconsistent metric definitions — and explain how you’d find the root cause and prevent recurrence.
• Flag ambiguous or underspecified scenarios instead of resolving them silently.

Preferred Qualifications

• 4+ years hands‑on in SaaS revenue, sales, CS, or implementation operations — not adjacent or management‑only exposure.
• Direct CRM ownership (Salesforce, HubSpot, or similar) with configuration experience, plus two or more connected tools: billing, CPQ, ticketing, or project tracking.
• Track record of resolving policy conflicts and explaining tradeoffs, ideally in fintech, healthtech, insurtech, or complex multi‑product environments.
• Able to explain your reasoning clearly to technical and non‑technical audiences.

This is a 100% remote contract role. Applicants must be located in: United States, Canada.