Technical Writer

JynAI; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Remote work across time zones

Job summary

JynAI is seeking a technical writer to create and maintain comprehensive documentation for our software products, including API references, guides, and learning materials. You will work with engineering, product, and support teams to ensure accurate, accessible content across a global audience.

Responsibilities include producing API references, onboarding content, tutorials, FAQs, and troubleshooting articles, and managing a public docs site with version control and feedback mechanisms.

Qualifications

• Two years of technical writing experience for SaaS products or developer platforms.
• Strong experience documenting REST APIs using OpenAPI or Swagger.
• Experience with Markdown, Git, and static site generators.
• Ability to explain technical concepts clearly to developers, end users, and business audiences.
• Strong organization and attention to detail, with the ability to manage several documentation projects.

Responsibilities

• Write and update product guides, feature documentation, release notes, and supporting help content.
• Produce API references covering endpoints, requests and responses, authentication, errors, and usage scenarios.
• Work with engineers to verify technical accuracy and keep API materials aligned with product changes.
• Create onboarding instructions, tutorials, FAQs, troubleshooting articles, and educational content.
• Organize and maintain a public documentation site, including versioning and ways for readers to provide feedback.
• Partner with product, engineering, support, and marketing teams to gather information and improve coverage.

Skills

Technical writing

REST API documentation

Markdown

Git

OpenAPI/Swagger

Docs-as-code workflows

Clear communication

Tools

Static site generators

OpenAPI tooling

Git hooks

Job description

Role overview

Create and maintain documentation that helps developers, customers, and business stakeholders understand software products and use their features effectively. The work covers product guides, API references, learning materials, and the structure and upkeep of an external documentation portal.

Responsibilities

• Write and update product guides, feature documentation, release notes, and supporting help content.
• Produce API references covering endpoints, requests and responses, authentication, errors, and usage scenarios.
• Work with engineers to verify technical accuracy and keep API materials aligned with product changes.
• Create onboarding instructions, tutorials, FAQs, troubleshooting articles, and educational content.
• Organize and maintain a public documentation site, including versioning and ways for readers to provide feedback.
• Partner with product, engineering, support, and marketing teams to gather information and improve coverage.

Requirements

• At least two years of technical writing experience for SaaS products or developer platforms.
• Strong experience documenting REST APIs and using OpenAPI or Swagger-related tools.
• Practical experience with docs-as-code workflows using Markdown, Git, and static site generators.
• Ability to explain technical concepts clearly to developers, end users, and business audiences.
• Strong organization and attention to detail, with the ability to manage several documentation projects.

Nice to have

• Experience creating diagrams, screenshots, or flowcharts.
• Familiarity with AI or machine learning platforms, developer tools, documentation platforms, and project tracking software.

Benefits and work setup

• Remote role open across global time zones.