Remote SaaS Onboarding Specialist | Client Success

Joinparadigm; United States; On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Paid vacation and sick leave

Remote working flexibility

Budget for home office improvements

100% paid medical, vision, and dental insurance

401k matching

Bi-annual company retreats

Job summary

Joinparadigm is looking for an entry-level Customer Onboarding Specialist to support customers through their lifecycle with PracticePanther. The role entails onboarding and training clients, resolving inquiries, and maintaining strong relationships in a dynamic environment.

The ideal candidate should possess 1-3 years experience in customer support within a SaaS landscape, excellent communication skills, and a resourceful, self-motivated attitude. This position offers the flexibility of remote work and a competitive benefits package.

Qualifications

• 1-3 years of experience in customer support or onboarding.
• Strong communication skills in client-facing roles.
• Experience in SaaS environment preferred.

Responsibilities

• Onboard and train customers on PracticePanther software.
• Manage portfolio of clients for long-term relationships.
• Respond to customer support inquiries quickly and accurately.

Skills

Customer support experience

Project management skills

Interpersonal skills

Technical communication

Job description

Joinparadigm is looking for an entry-level Customer Onboarding Specialist to support customers through their lifecycle with PracticePanther. The role entails onboarding and training clients, resolving inquiries, and maintaining strong relationships in a dynamic environment.

The ideal candidate should possess 1-3 years experience in customer support within a SaaS landscape, excellent communication skills, and a resourceful, self-motivated attitude. This position offers the flexibility of remote work and a competitive benefits package.