Remote Customer Success & Onboarding Specialist

Joinparadigm; United States; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Paid vacation and sick leave

Remote working flexibility

100% paid PPO medical, dental, and vision insurance

401k matching

Equity grants

Job summary

Joinparadigm is looking for a Customer Support Specialist based in the United States. This role involves supporting customers in the legal tech industry, diagnosing issues, and ensuring positive outcomes throughout the customer partnership.

The ideal candidate will have 1-2 years of customer support experience, preferably in a SaaS environment, with strong communication skills to effectively manage client relationships.

Joinparadigm offers competitive salary, remote working flexibility, and comprehensive benefits including fully paid medical, dental, and vision insurance.

Qualifications

• 1-2 years of customer support experience is required.
• SaaS experience is preferred.
• Strong communication skills are necessary to understand customer needs.

Responsibilities

• Support existing customers via chat, email, and phone.
• Diagnose and troubleshoot client issues.
• Onboard new customers with training calls.

Skills

Customer support experience

Problem-solving

Communication skills

Conflict management

Teamwork

Job description

Joinparadigm is looking for a Customer Support Specialist based in the United States. This role involves supporting customers in the legal tech industry, diagnosing issues, and ensuring positive outcomes throughout the customer partnership.

The ideal candidate will have 1-2 years of customer support experience, preferably in a SaaS environment, with strong communication skills to effectively manage client relationships.

Joinparadigm offers competitive salary, remote working flexibility, and comprehensive benefits including fully paid medical, dental, and vision insurance.