Remote SaaS Onboarding Consultant — UK

Popmenu; United States; A distancia; USD 37.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible work environment

Results-focused culture

Collaborative culture

Impact on customer experience

Exposure to cross-functional teams

Descripción de la vacante

Popmenu is hiring a Client Onboarding Consultant to guide new restaurant clients through platform implementation, training, and adoption. You will serve as a trusted advisor, tailoring onboarding strategies to each client’s goals and coordinating with internal teams to ensure a smooth experience.

Ideal candidates excel in communication, project management, and customer success, with a proactive, consultative mindset and a passion for helping customers succeed on a fast-growing SaaS platform.

Formación

• Excellent interpersonal and customer relationship skills.
• Strong verbal and written communication skills.
• Ability to manage client expectations, prevent conflicts, and resolve issues professionally.
• Strong organizational and time management skills.
• Ability to manage multiple clients and projects simultaneously.
• Experience working collaboratively with cross-functional teams.
• Natural curiosity, self-motivation, and willingness to learn new technologies and products.
• Bachelor's degree or equivalent professional experience.

Responsabilidades

• Consult with clients to understand goals, challenges, and operational needs.
• Own and manage the onboarding process for multiple clients simultaneously.
• Deliver engaging training to maximize product adoption and value.
• Stay updated on restaurant tech trends and Popmenu capabilities, sharing insights with teams.

Conocimientos

Interpersonal skills

Communication

Time management

Cross-functional collaboration

Multi-client management

Consultative mindset

Bachelor's degree or equivalent

Educación

Bachelor's degree or equivalent

Descripción del empleo

Popmenu is hiring a Client Onboarding Consultant to guide new restaurant clients through platform implementation, training, and adoption. You will serve as a trusted advisor, tailoring onboarding strategies to each client’s goals and coordinating with internal teams to ensure a smooth experience.

Ideal candidates excel in communication, project management, and customer success, with a proactive, consultative mindset and a passion for helping customers succeed on a fast-growing SaaS platform.