SaaS Onboarding Consultant Role at Popmenu UK

Popmenu; United States; Remoto; USD 37.000 - 56.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible work environment

Results-focused culture

Collaborative culture

Impact on customer experience

Exposure to cross-functional teams

Descrizione del lavoro

Popmenu is hiring a Client Onboarding Consultant to guide new restaurant clients through platform implementation, training, and adoption. You will serve as a trusted advisor, tailoring onboarding strategies to each client’s goals and coordinating with internal teams to ensure a smooth experience.

Ideal candidates excel in communication, project management, and customer success, with a proactive, consultative mindset and a passion for helping customers succeed on a fast-growing SaaS platform.

Competenze

• Excellent interpersonal and customer relationship skills.
• Strong verbal and written communication skills.
• Ability to manage client expectations, prevent conflicts, and resolve issues professionally.
• Strong organizational and time management skills.
• Ability to manage multiple clients and projects simultaneously.
• Experience working collaboratively with cross-functional teams.
• Natural curiosity, self-motivation, and willingness to learn new technologies and products.
• Bachelor's degree or equivalent professional experience.

Mansioni

• Consult with clients to understand goals, challenges, and operational needs.
• Own and manage the onboarding process for multiple clients simultaneously.
• Deliver engaging training to maximize product adoption and value.
• Stay updated on restaurant tech trends and Popmenu capabilities, sharing insights with teams.

Conoscenze

Interpersonal skills

Communication

Time management

Cross-functional collaboration

Multi-client management

Consultative mindset

Bachelor's degree or equivalent

Formazione

Bachelor's degree or equivalent

Descrizione del lavoro

SaaS Onboarding Consultant Role at Popmenu UK — Remote

Career Development: This role sits at the intersection of customer success, project management, and SaaS consulting — a highly transferable skill set. Experience at a 10,000+ client SaaS platform like Popmenu builds strong credentials for future roles in Customer Success Management, Implementation Management, or Solutions Consulting.

Market Positioning: Client Onboarding Consultant roles in UK SaaS companies typically pay £28,000–£42,000 depending on experience. Without a disclosed salary, candidates should benchmark against this range and negotiate accordingly. Venture-backed startups often compensate partially through equity or accelerated career growth.

Green Flags:

• Venture-backed, fast-growing company with 10,000+ clients — real scale and stability signal
• Cross-functional exposure to tech, marketing, product, and customer success teams
• "Results and accountability" culture suggests autonomy, not micromanagement
• Restaurant tech is a growing vertical post-pandemic, with strong demand for digital transformation

Skills You’ll Build: SaaS implementation methodology, stakeholder management, digital marketing consulting, product training delivery, and CRM/project management tooling — all in high demand across B2B SaaS.

Watch For: No explicit mention of career progression paths or equity/bonus structure. At a startup, it's worth asking about promotion timelines and whether this role has a clear path to Senior CSM or Implementation Manager.

Client Onboarding Consultant

Company: Popmenu
Industry: SaaS / Restaurant Technology

About Popmenu

Popmenu is a fast-growing, venture-backed SaaS company transforming the restaurant and hospitality industry. With more than 10,000 restaurant clients, Popmenu helps restaurant owners take control of their digital presence, marketing, menus, and online ordering experience.

Through innovative technology, Popmenu empowers restaurants to build stronger customer relationships, grow their businesses, and reduce their reliance on third-party platforms.

About the Role

Popmenu is looking for an enthusiastic and customer-focused Client Onboarding Consultant to guide new clients through the platform implementation process and help them get the most value out of the product.

In this role, you will serve as a trusted advisor to restaurant owners, understanding their business needs, recommending the best implementation strategies, and ensuring a smooth onboarding experience.

You will take ownership of the entire onboarding journey, from initial assessment to product training and adoption, helping clients achieve their business goals through the Popmenu platform.

Key Responsibilities

Client Consulting

• Assess clients' existing websites, marketing strategies, and online ordering systems.
• Understand each client's business goals, challenges, and operational needs.
• Recommend tailored strategies to ensure successful platform implementation.
• Take a holistic approach to help clients maximize the value of the platform.

Project Management

• Own and manage the onboarding process for multiple clients simultaneously.
• Ensure clients progress through each implementation stage efficiently and successfully.
• Monitor timelines, prioritize tasks, and proactively address potential challenges.
• Collaborate with internal teams to ensure a seamless client experience.

Product Training & Enablement

• Deliver engaging and effective training sessions to help clients understand and use the platform.
• Educate clients on available features and best practices.
• Drive product adoption and encourage clients to maximize platform capabilities.
• Ensure clients feel confident and supported throughout the onboarding journey.

Product & Industry Expertise

• Stay up to date with website best practices, digital marketing trends, and restaurant technology.
• Develop strong knowledge of the Popmenu platform and its capabilities.
• Share insights and collaborate with onboarding and design teams to continuously improve the client experience.

Requirements & Qualifications

• Excellent interpersonal and customer relationship skills.
• Strong verbal and written communication skills.
• Ability to manage client expectations, prevent conflicts, and resolve issues professionally.
• Strong organizational and time management skills.
• Ability to manage multiple clients and projects simultaneously.
• Experience working collaboratively with cross-functional teams.
• Natural curiosity, self-motivation, and willingness to learn new technologies and products.
• Ability to understand client needs and provide consultative recommendations.
• Bachelor's degree or equivalent professional experience.

Who We're Looking For

We are looking for someone who is passionate about helping customers succeed, enjoys working with technology, and understands the importance of a strong onboarding experience.

The ideal candidate combines excellent communication skills, project management capabilities, and a customer-first mindset to ensure every client gets the most out of the Popmenu platform.

What Popmenu Offers

• Opportunity to join a fast-growing, venture-backed SaaS company.
• Flexible work environment focused on results and accountability.
• Collaborative and innovative company culture.
• Opportunity to make a meaningful impact on the business and customer experience.
• Exposure to talented professionals across technology, marketing, product, and customer success.

Is the Client Onboarding Consultant role at Popmenu fully remote? Popmenu describes a flexible, results-focused work environment, strongly suggesting remote work is supported. However, the role requires live client training and onboarding sessions, so alignment with UK business hours will be necessary. What kind of experience is required for this role? A Bachelor's degree or equivalent professional experience is required, along with strong communication, project management, and customer relationship skills. Experience with cross-functional teams and technology consulting is a plus. What does day‑to‑day work look like for a Client Onboarding Consultant at Popmenu? You'll manage multiple restaurant clients simultaneously through their onboarding journey — assessing their digital presence, delivering training sessions, and collaborating with internal teams to ensure smooth platform adoption. Is there a salary range disclosed for this position? No salary range is specified in the job posting. Comparable SaaS onboarding consultant roles in the UK typically range from £28,000 to £42,000 annually, depending on experience. What growth opportunities exist in this role at Popmenu? Popmenu is a fast‑growing, venture‑backed company with 10,000+ clients, offering exposure to teams across technology, marketing, product, and customer success — providing strong foundations for advancement into senior customer success or implementation roles.

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