Menu Onboarding Specialist – Go-Live & Training

Toast; United States; Hybrid; USD 70,000 - 100,000; Full time

Job summary

Toast is seeking a Menu Onboarding Consultant who will partner with restaurant owners during Go-Live to design and configure menus, ensuring a smooth onboarding experience and successful adoption of our platform.

You will work autonomously under an Onboarding Manager to meet activation goals, manage multiple engagements (80+ restaurants in your region), and help restaurants optimize labor and guest experiences with our SaaS solution.

Qualifications

• 1+ years of experience in a role responsible for customer satisfaction and business operations, including management of long-term customer relationships (4-6 weeks or more)
• Success operating independently and navigating competing priorities in a constantly changing environment
• Proven track record of success in meeting and exceeding goals
• Excellent communication, organizational, and influencing skills

Responsibilities

• Leverage product knowledge and project management skills to partner with restaurant owners during the Go-Live phase and build onboarding plans within timeline and budget
• Create best practices for managing daily restaurant operations by enabling restaurant staff to utilize the platform, including labor and food costs, table turnover, and guest relationships
• Consult with clients to determine configuration needs prior to go-live and communicate any unique needs to project resources
• Perform onboarding configurations remotely while documenting the go-live process and deviations from best practices identified during design
• Create and lead an onboarding training plan for restaurant staff on how to leverage the platform to improve operations and guest experience
• Manage several onboarding engagements simultaneously (80+ restaurants in your region)

Skills

Customer satisfaction

Project management

Communication

Independent work

Tools

Salesforce CRM

POS software

Job description

Toast is seeking a Menu Onboarding Consultant who will partner with restaurant owners during Go-Live to design and configure menus, ensuring a smooth onboarding experience and successful adoption of our platform.

You will work autonomously under an Onboarding Manager to meet activation goals, manage multiple engagements (80+ restaurants in your region), and help restaurants optimize labor and guest experiences with our SaaS solution.