Remote Customer Solutions Engineer — Onboarding & Integrations

Popl Co; Oregon; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Fully remote

Competitive salary

Meaningful equity

Full insurance & benefits

Unlimited PTO

Wellness credit

Job summary

Popl is building the first In-Person Marketing Platform and seeks a Customer Solutions Engineer who thrives on solving problems and making things work fast. Embedded in Customer Success, you’ll be a technical Swiss Army knife on onboarding, CRM integrations, and complex use cases.

You’ll join live calls, guide field mappings and enrichment workflows, and help teams with edge-case setups while surfacing product feedback to improve the platform.

Qualifications

• 2–5 years in a technical customer-facing role (Solutions Engineering, Implementations, RevOps, or Technical CSM).
• Strong familiarity with CRM platforms such as Salesforce, HubSpot, and Pipedrive.
• Strong troubleshooting instincts and the ability to explain workflows to non-technical users.
• Independent yet highly collaborative—work across Success, Product, and Engineering.
• Comfortable joining live calls and owning the 'how' of implementation.

Responsibilities

• Join live customer calls for onboarding or setup support.
• Guide customers through CRM integrations, field mapping, enrichment workflows, and lead routing logic.
• Run ad hoc onboarding sessions or office hours to unblock customers in real time.
• Translate customer requirements into actionable setup recommendations.
• Partner with Integrations Program Manager to surface customer feedback and enable cross-functional teams.

Skills

CS experience

CRM platforms

Troubleshooting

Cross-functional

Live calls

Tools

Salesforce

HubSpot

Pipedrive

Azure AD

Workday

Google Workspace

Job description

Popl is building the first In-Person Marketing Platform and seeks a Customer Solutions Engineer who thrives on solving problems and making things work fast. Embedded in Customer Success, you’ll be a technical Swiss Army knife on onboarding, CRM integrations, and complex use cases.

You’ll join live calls, guide field mappings and enrichment workflows, and help teams with edge-case setups while surfacing product feedback to improve the platform.