Remote SaaS Client Support Specialist (Entry Level)

The Blue Venture Fund; Pittsburgh (Allegheny County); Remote; USD 21,000 - 26,000; Full time

Benefits offered by this job

Work-from-anywhere

Unlimited PTO

Progressive benefits

Job summary

Net Health is seeking a motivated technical support specialist to help customers resolve issues with our healthcare SaaS software from a remote work setup. You will analyze problems, provide solutions, and respond to inquiries about products and services.

The role requires 0-2 years in client service or technical support, with a High School Diploma or GED. Expect collaboration with teams, ongoing product training, and occasional after-hours coverage as needed.

Qualifications

• Minimum education High School Diploma or equivalent GED.
• 0-2 years’ experience in a client service or technical support role; may have degree or equivalent.

Responsibilities

• Analyze and resolve issues for clients using department guidelines and timeframes.
• Interact with clients to provide and process information in response to inquiries, concerns, and requests about products and services.
• Troubleshoot client issues, including downloading and updating key software dependencies, collecting details as necessary, and escalation of issues to level 3 and/or engineering as necessary to resolve client issues.
• Research required information using available resources.
• Provide internal feedback to resolve issues and/or enhance product based on client input.
• Provide support for a suite of software applications.
• Retrieve, respond to, and create cases for client emails within the appropriate service level window following set guidelines and procedures.
• Handle inbound calls and create cases within the appropriate service level window following set guidelines and procedures.
• Organize ideas and communicate oral messages appropriate to the situation to both clients and co-workers.
• Follow up and make scheduled call backs to clients where necessary.
• Participate in regularly scheduled internal training on Net Health products.
• All other duties as assigned.
• Some holiday, evening and weekend hours will be required as needed to meet client needs and provide adequate coverage.

Skills

Customer service

Technical support

Education

High School Diploma or GED

Tools

Microsoft Office

Enterprise software familiarity (NetSuite, Salesforce, Oracle, SAP)

Job description

Net Health is seeking a motivated technical support specialist to help customers resolve issues with our healthcare SaaS software from a remote work setup. You will analyze problems, provide solutions, and respond to inquiries about products and services.

The role requires 0-2 years in client service or technical support, with a High School Diploma or GED. Expect collaboration with teams, ongoing product training, and occasional after-hours coverage as needed.