Remote Health Insurance Support Specialist

Cigna; United States; Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary with performance-based incentives

Comprehensive health, dental, and vision insurance

Paid time off

401(k) retirement savings plan with company match

Tuition reimbursement

Employee wellness programs

Work-from-home flexibility

Job summary

A leading health services company is seeking Customer Service Representatives to join their remote support team. This role involves assisting members with inquiries related to insurance benefits and claim statuses, all while delivering top-tier customer support. Candidates should have strong communication skills, a customer-focused attitude, and a minimum of 1-2 years of customer service experience. The position offers a competitive salary and comprehensive benefits package.

Qualifications

• Minimum 1-2 years of experience in a customer service or call center environment, preferably in healthcare or insurance.
• Experience working in a remote or virtual team setting is a plus.

Responsibilities

• Respond to inbound customer inquiries via phone, email, and chat.
• Provide accurate information regarding insurance coverage and claims.
• Troubleshoot issues related to healthcare plans and services.
• Maintain documentation of all customer interactions.

Skills

Verbal communication skills

Written communication skills

Problem-solving skills

Time management

Customer-focused attitude

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Tools

CRM tools

Microsoft Office Suite

Remote communication platforms

Job description

A leading health services company is seeking Customer Service Representatives to join their remote support team. This role involves assisting members with inquiries related to insurance benefits and claim statuses, all while delivering top-tier customer support. Candidates should have strong communication skills, a customer-focused attitude, and a minimum of 1-2 years of customer service experience. The position offers a competitive salary and comprehensive benefits package.