Remote SaaS Implementation Lead – Transit Data & Adoption

Swiftly, Inc.; United States; On-site; USD 109,650 - 129,000; Full time

Benefits offered by this job

Equity compensation

Flexible work environment

16 paid holidays

Medical, Dental and Vision

Flexible PTO

Job summary

Swiftly, Inc. is seeking an experienced Implementation Manager to lead end-to-end projects, ensuring customer success. This remote role requires strong technical skills, project management experience, and a passion for mobility and sustainability.

The ideal candidate will help enhance customer satisfaction while driving platform adoption, providing technical expertise, and maintaining effective communication throughout project lifecycles.

Position includes a competitive salary and various benefits aimed at promoting a balanced work atmosphere.

Qualifications

• 2 to 4 years of experience in similar roles.
• Thrives in a fast-paced environment.
• Comfortable with both agile and waterfall methodologies.

Responsibilities

• Lead end-to-end implementation projects for new customers.
• Develop detailed implementation plans with timelines and milestones.
• Provide technical guidance throughout the implementation process.
• Conduct training sessions for customers on product use.
• Drive platform adoption to meet customer goals.
• Maintain effective communication with all stakeholders.

Skills

Project Management

Customer Communication

Data Validation

Technical Expertise

Agile Methodologies

Education

Experience in SaaS environments

Professional Project Management Certification (PMP or equivalent)

Tools

AI Tools

GTFS

AVL Data

Job description

Swiftly, Inc. is seeking an experienced Implementation Manager to lead end-to-end projects, ensuring customer success. This remote role requires strong technical skills, project management experience, and a passion for mobility and sustainability.

The ideal candidate will help enhance customer satisfaction while driving platform adoption, providing technical expertise, and maintaining effective communication throughout project lifecycles.

Position includes a competitive salary and various benefits aimed at promoting a balanced work atmosphere.