Strategic CSM for TPM Platform - Remote

Vividly; United States; Remote; USD 100,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

401(k) plan

Meal stipend

Wellness reimbursement

Remote work stipend

Job summary

Vividly, a remote-first TPM SaaS startup, is hiring a Customer Success Manager who thinks strategically, communicates exceptionally, and puts customers first. You will own the outcomes of the accounts you manage, proactively guiding customers toward measurable business value and deeper adoption of the Vividly platform.

This is not a support role: you\'ll act as a proactive strategic advisor, build multi-thread relationships, and partner with product, sales, and marketing to drive expansion.

Qualifications

• 5+ years of experience in Trade Promotion Management and TPM domains.
• CPG industry familiarity with deductions and general trade finance preferred.
• Strong critical thinking and data-driven decision making.
• Authentic customer-first mindset focused on outcomes.
• Excellent written and verbal communication across roles.
• Proactive leadership across multiple stakeholders.
• Comfort with SaaS platforms and platform navigation.
• Ability to adapt in a fast-moving startup environment.
• Get Stuff Done mindset with practical prioritization.

Responsibilities

• Lead with strategy, not just service.
• Apply critical thinking to every account and translate insights into actions.
• Communicate with precision and purpose in all interactions.
• Champion the customer's success internally across teams.
• Drive platform adoption and user expansion within accounts.
• Multi-thread accounts with champions and stakeholders.
• Collaborate cross-functionally to build repeatable playbooks.
• Represent Vividly as a thought leader in TPM space.
• Set boundaries to protect strategic value and focus on outcomes.

Skills

Trade Promotion Management

CPG industry experience

Critical thinking

Customer-first mindset

Communication skills

Proactive account leadership

SaaS platform aptitude

Ambiguity tolerance

GSD attitude

Job description

Vividly, a remote-first TPM SaaS startup, is hiring a Customer Success Manager who thinks strategically, communicates exceptionally, and puts customers first. You will own the outcomes of the accounts you manage, proactively guiding customers toward measurable business value and deeper adoption of the Vividly platform.

This is not a support role: you\'ll act as a proactive strategic advisor, build multi-thread relationships, and partner with product, sales, and marketing to drive expansion.