Remote Strategic CSM — TPM for SMB CPG

Vividly, Inc.; Northern (KY); Hybrid; USD 100,000 - 110,000; Full time

Benefits offered by this job

Remote work stipend

Meal stipend

Wellness reimbursement

Healthcare coverage

401(k)

Job summary

Vividly, a fast-growing TPM SaaS provider, seeks a Customer Success Manager who thinks strategically, communicates clearly, and puts customers first. You’ll own outcomes for your accounts, guiding adoption and delivering measurable value.

This is a fully remote role in the United States. You’ll build trusted relationships, analyze usage, and collaborate with product, sales, and marketing to drive platform adoption and expansion.

Qualifications

• Experience in Trade Promotion Management and understanding of trade spend.
• CPG industry experience strongly preferred; deductions and general trade finance knowledge a plus.
• Excellent critical thinking and the ability to turn data into actionable recommendations.
• Authentic customer-first mindset; success measured by customer outcomes.
• Outstanding written and verbal communication; capable of tailoring messages to diverse audiences.
• Proactive ownership of accounts; lead with insights and guidance.
• A SaaS background; comfortable explaining complex software to customers.
• Thrives in fast-moving environments with flexibility and urgency.
• Demonstrates collaboration and willingness to build scalable customer success playbooks.

Responsibilities

• Lead with strategy and build trusted relationships; guide customers toward goals.
• Analyze usage patterns and data to identify adoption gaps and growth opportunities.
• Communicate with precision; own all customer interactions and follow-ups.
• Represent customers internally; surface feedback and drive improvements.
• Drive platform adoption and expansion; design scalable enablement strategies.
• Identify multiple stakeholders and protect against single points of failure.
• Collaborate with product, sales, and marketing to create success playbooks.
• Contribute to industry thought leadership and best practices.

Skills

Trade Promotion Mgmt

CPG experience

Critical thinking

Customer-first mindset

Communication skills

SaaS aptitude

Account leadership

Ambiguity tolerance

GSD attitude

Job description

Vividly, a fast-growing TPM SaaS provider, seeks a Customer Success Manager who thinks strategically, communicates clearly, and puts customers first. You’ll own outcomes for your accounts, guiding adoption and delivering measurable value.

This is a fully remote role in the United States. You’ll build trusted relationships, analyze usage, and collaborate with product, sales, and marketing to drive platform adoption and expansion.