Public Safety Mission Engineer II (Onsite)

National Society for Black Engineers; Tennessee; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

401k with employer match

Discretionary paid time off

Paid parental leave

Medical, Dental, Vision plans

Fitness Programs

Emotional & Mental Wellness support

Learning & Development programs

Job summary

Axon in the United States is seeking a Mission Engineer II to partner with public safety agencies, turning operational challenges into working technical solutions. You will embed with agencies, understand their workflows, and translate needs into measurable outcomes using Axon tools, AI, automation, and data within our secure ecosystem.

You’ll build with the platform, collaborate across Product and Engineering, and drive adoption by delivering repeatable, value-creating solutions while

Qualifications

• Typically 3-5+ years of experience in solutions engineering, software engineering, systems, technical consulting, implementation engineering, or another hands-on technical role.
• Foundational software engineering capability and demonstrated experience building technical solutions.
• Working knowledge of APIs, scripting/ programming, data, testing, debugging, and modern development practices.
• Understanding of AI concepts and practical applications.
• Strong technical curiosity and ability to rapidly learn emerging platforms and tools.
• Ability to solve ambiguous problems rather than simply execute predefined tasks.
• Strong communication skills across technical and non-technical audiences.
• Customer-facing mindset and curiosity about how organizations actually operate.
• Ability to obtain and maintain CJIS compliance and satisfy applicable agency background requirements.
• Ability to maintain the onsite presence required by the engagement.

Responsibilities

• Embed with assigned agencies to understand their mission, people, workflows, systems, and priorities.
• Develop broad knowledge of the Axon ecosystem and deeper expertise in the products deployed at your agency.
• Work with frontline users, technical teams, and agency leadership to uncover operational friction.
• Translate customer problems into clear technical requirements and measurable success criteria.
• Identify opportunities for AI, automation, data, and Axon capabilities to improve how the agency operates.
• Understand what the customer needs-not simply what they initially ask for.
• Build applications, dashboards, workflows, automations, and using Axon products and other approved Axon tools.
• Apply foundational software engineering concepts including APIs, data structures, scripting, testing, debugging, and version control.
• Use AI and AI-assisted development tools responsibly within Axon's approved development and security environment.
• Configure and extend capabilities across Axon's technology ecosystem.
• Understand when you can solve the problem yourself and when deeper Product or Engineering partnership is required.
• Build with Axon-not around it.
• Move solutions from discovery into real customer use.
• Test and iterate alongside the people who will actually use what you build.
• Drive adoption and measure results against agreed success criteria.
• Continue improving solutions until they create sustained operational value.
• Document successful solutions so they can be maintained, improved, and reused.
• Maintain a consistent onsite presence and deep understanding of the agency's Axon environment.
• Lean into critical customer needs when your technical context or involvement can materially improve the outcome.
• Help quarterback technical alignment around important deployments without replacing the teams responsible for deployment execution.
• Serve as a liaison when complex technical issues require coordination beyond standard Support.
• Help customers navigate capabilities across products such as Records, Fusus, AI Era, and the broader Axon ecosystem.
• Connect the right resources across Product, Engineering, Support, Deployment, Training, Mission Operations, Mission Success, and Sales.
• Continuously ask: What are we learning, what could work better, and what could we build so this is easier next time?
• Return to the highest-value build opportunities once immediate customer needs are addressed.
• Capture recurring customer needs, workflow patterns, and technical friction.
• Share successful builds and lessons across Mission Engineering.
• Bring platform limitations and customer insights back to Product and Engineering.
• Identify solutions that could be reused by other MEs and agencies.

Skills

APIs

Scripting

Data

AI concepts

Communication

Problem solving

CJIS compliance

On-site collaboration

Tools

Python

JavaScript

SQL

REST APIs

Cloud platforms

Low-code

Automation

Job description

Axon in the United States is seeking a Mission Engineer II to partner with public safety agencies, turning operational challenges into working technical solutions. You will embed with agencies, understand their workflows, and translate needs into measurable outcomes using Axon tools, AI, automation, and data within our secure ecosystem.

You’ll build with the platform, collaborate across Product and Engineering, and drive adoption by delivering repeatable, value-creating solutions while