Public Safety Tech Operator & Strategic Advisor

OpenKrill; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

Axon seeks a Mission Operator II to act as the trusted technical advisor for public safety agencies, driving operational improvements across the customer lifecycle. You will anticipate issues, guide deployments, and partner with Product, Engineering, and Support to ensure success.

Based on on-site work at a customer location in the Greater Albuquerque Area, you will leverage Power BI and SQL to analyze adoption metrics and optimize workflows, delivering measurable outcomes and strengthened

Qualifications

• Experience as a trusted technical advisor for complex public safety environments.
• Ability to troubleshoot software, hardware, networking, cloud problems and guide deployments.
• Strong data analysis and reporting skills for customer insights.

Responsibilities

• Strategic Customer Partnership: serve as primary technical advisor for assigned public safety agencies and build trusted stakeholder relationships.
• Technical Leadership: troubleshoot complex issues and guide implementation planning and modernization.
• Deployment & Operational Excellence: lead deployments and drive customer adoption and operational improvements.
• Data & Customer Insights: analyze health metrics using dashboards and provide data-driven recommendations.

Skills

Technical leadership

Power BI

SQL

Dashboards

Data analysis

Public safety domain knowledge

Tools

Power BI

SQL

Job description

Axon seeks a Mission Operator II to act as the trusted technical advisor for public safety agencies, driving operational improvements across the customer lifecycle. You will anticipate issues, guide deployments, and partner with Product, Engineering, and Support to ensure success.

Based on on-site work at a customer location in the Greater Albuquerque Area, you will leverage Power BI and SQL to analyze adoption metrics and optimize workflows, delivering measurable outcomes and strengthened