Remote SaaS Finance Manager – Renewal & Growth

Genesys Cloud Services, Inc.; Indiana (PA); Hybrid; USD 107,000 - 188,000; Full time

Benefits offered by this job

Medical Insurance

Telehealth

Remote-friendly

Career growth

Open PTO

401(k) matching

Adoption assistance

Fertility benefits

Job summary

Genesys seeks a Senior Financial Analyst for Customer Success finance to drive renewal analytics, revenue metrics, and strategic insights across the organization. You will partner with CS, Finance, and executives to translate data into actionable targets and support renewal planning.

The role requires expertise in SaaS metrics, BI tooling, and strong communication with senior stakeholders; remote-friendly work options are available.

Qualifications

• 6+ years of experience in Finance, Strategic Finance, FP&A, Consulting, or a related analytical discipline.
• Strong understanding of revenue and SaaS business metrics, including renewals, retention, pipeline, and ARR.
• Demonstrated ability to translate complex financial and operational data into clear insights and recommendations for business leaders.
• Proven experience managing multiple priorities independently while maintaining strong analytical rigor and attention to detail.
• Excellent communication and stakeholder management skills, with the ability to frame strategic questions and influence cross-functional decision making.
• Experience using AI-powered tools to improve analysis, reporting, automation, or productivity.
• Strong record of collaboration, curiosity, sound judgment, and empathy when working across teams and with senior stakeholders.

Responsibilities

• Drive monthly renewal and retention analytics that surface customer behavior trends, performance drivers, and actionable insights for Customer Success and executive leadership
• Deliver weekly Customer Success sales opportunity pipeline insights that improve leadership visibility into performance, risks, and emerging opportunities
• Analyze customer behavior and financial data to answer strategic business questions and inform Customer Success priorities, resource decisions, and retention strategies
• Lead financial support for annual renewal target planning, connecting historical performance, business assumptions, and customer trends to actionable targets
• Oversee financial performance and P&L visibility for Technical Account Manager programs, identifying trends and insights that support sustainable investment decisions
• Own the Customer Success Finance web portal for the Chief Customer Officer, ensuring leaders have clear, timely access to relevant financial and operational insights
• Advance the use of AI tools, including Claude and other emerging capabilities, to automate analysis, strengthen reporting, and expand the scale and quality of Strategic Finance insights
• Partner with Customer Success, Finance, and senior leaders to drive alignment on key SaaS metrics, translate complex analysis into clear recommendations, and improve business decision making

Skills

AI analytics

Stakeholder comms

Data storytelling

Finance knowledge

Attention to detail

Tools

SQL

Tableau

Snowflake

Job description

Genesys seeks a Senior Financial Analyst for Customer Success finance to drive renewal analytics, revenue metrics, and strategic insights across the organization. You will partner with CS, Finance, and executives to translate data into actionable targets and support renewal planning.

The role requires expertise in SaaS metrics, BI tooling, and strong communication with senior stakeholders; remote-friendly work options are available.