Strategic Finance Manager: Renewals & AI Analytics

Genesys; Northern (KY); Hybrid; USD 107,000 - 188,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Telehealth coverage

Flexible work schedules

Work from home opportunities

401(k) matching

Adoption Assistance

Fertility treatments

Paid holidays

Job summary

Genesys is seeking a Finance Manager to support the Customer Success organization, turning financial and operational data into strategic insights. You will partner across Finance and Customer Success to influence planning, performance management, and executive decision making related to renewals, retention, ARR and SaaS metrics.

The role offers exposure to senior leadership, a chance to leverage AI and automation in reporting, and opportunities to shape scalable finance analytics across the

Qualifications

• 6+ years of experience in Finance, Strategic Finance, FP&A, Consulting, or related analytical discipline.
• Strong understanding of revenue and SaaS metrics, including renewals, retention, pipeline, and ARR.
• Demonstrated ability to translate complex financial and operational data into clear insights and recommendations for business leaders.
• Proven experience managing multiple priorities independently while maintaining strong analytical rigor and attention to detail.
• Excellent communication and stakeholder management skills, with the ability to frame strategic questions and influence cross-functional decision making.
• Experience using AI-powered tools to improve analysis, reporting, automation, or productivity.
• Strong record of collaboration, curiosity, sound judgment, and empathy when working across teams and with senior stakeholders.

Responsibilities

• Drive monthly renewal and retention analytics that surface customer behavior trends, performance drivers, and actionable insights for Customer Success and executive leadership.
• Deliver weekly Customer Success sales opportunity pipeline insights that improve leadership visibility into performance, risks, and emerging opportunities.
• Analyze customer behavior and financial data to answer strategic business questions and inform Customer Success priorities, resource decisions, and retention strategies.
• Lead financial support for annual renewal target planning, connecting historical performance, business assumptions, and customer trends to actionable targets.
• Oversee financial performance and P&L visibility for Technical Account Manager programs, identifying trends and insights that support sustainable investment decisions.
• Own the Customer Success Finance web portal for the Chief Customer Officer, ensuring leaders have clear, timely access to relevant financial and operational insights.
• Advance the use of AI tools, including Claude and other emerging capabilities, to automate analysis, strengthen reporting, and expand the scale and quality of Strategic Finance insights.
• Partner with Customer Success, Finance, and senior leaders to drive alignment on key SaaS metrics, translate complex analysis into clear recommendations, and improve business decision making.

Skills

Finance & analytics

SaaS metrics understanding

Data storytelling

AI tooling / analytics

Stakeholder management

Communication

Tools

SQL

Tableau

Snowflake

Job description

Genesys is seeking a Finance Manager to support the Customer Success organization, turning financial and operational data into strategic insights. You will partner across Finance and Customer Success to influence planning, performance management, and executive decision making related to renewals, retention, ARR and SaaS metrics.

The role offers exposure to senior leadership, a chance to leverage AI and automation in reporting, and opportunities to shape scalable finance analytics across the