Remote Customer Success Partner — Renewals & Growth

Hyper-Reach; United States; On-site; USD 52,000 - 68,000; Full time

Job summary

Hyper-Reach is seeking a Customer Success Associate to manage a portfolio of public-safety customers across the United States. You’ll own relationships from check-ins to renewals and work with Support, Product, and Sales to resolve issues.

You’ll lead end-to-end renewal activity, monitor product usage, identify at-risk accounts, and help build a customer success playbook with the VP of Sales, offering clear path for career growth in a remote, fast-growing unit.

Qualifications

• 1–2 years of experience in account management, customer success, or similar client-facing role.
• Strong written and verbal communication skills and ability to build long-term relationships.
• Highly organized with ability to manage multiple accounts and renewal dates at once.
• Comfortable learning and using CRM and customer-success tools (Pipedrive).
• Self-motivated and able to work effectively in a fully remote environment.
• Collaborative, customer-first mindset and eagerness to learn.

Responsibilities

• Serve as the primary point of contact for an assigned portfolio of existing Hyper-Reach customer accounts.
• Own the end-to-end renewal process — track upcoming contract expirations, proactively reach out at 90/60/30-day intervals, and manage renewals through to signature.
• Monitor account health and product usage to spot early warning signs of dissatisfaction or churn risk, and escalate to leadership when needed.
• Partner with Support and Product teams to resolve customer issues and advocate for the customer internally.
• Identify potential expansion or upsell signals within your accounts and route qualified opportunities to the growth/sales team.
• Support a smooth handoff from Sales and Implementation as new customers transition into your book of business.
• Gather and relay customer feedback to help shape product and process improvements.
• Track and report on renewal rate, retention, and other account-health metrics for your portfolio.

Skills

Account management

Customer success

CRM tools (Pipedrive)

Communication

Remote work

Tools

Pipedrive

Job description

Hyper-Reach is seeking a Customer Success Associate to manage a portfolio of public-safety customers across the United States. You’ll own relationships from check-ins to renewals and work with Support, Product, and Sales to resolve issues.

You’ll lead end-to-end renewal activity, monitor product usage, identify at-risk accounts, and help build a customer success playbook with the VP of Sales, offering clear path for career growth in a remote, fast-growing unit.