Remote SaaS Customer Success | Activation & Retention

Huzzle Ltd.; United States; Remote; USD 65,000 - 95,000; Full time

Benefits offered by this job

Remote work

Performance-based bonuses

Mentorship programs

Job summary

Huzzle Ltd. is seeking a high-energy Customer Success Specialist for a US-based SaaS company serving the restoration industry. This remote, growth-stage role focuses on activation and reducing churn as you guide trial users to paid accounts.

You will handle high-volume outreach (30+ calls daily), own onboarding with training sessions, and ensure setup within 72 hours, while logging every interaction in HubSpot.

Qualifications

• 3+ years of experience in a B2B SaaS environment.
• Proven ability in high-volume outbound calling (30+ calls/day).
• Experience in Customer Success, SaaS onboarding, or SDR roles.
• Strong CRM discipline with HubSpot experience a plus.
• Able to work US Pacific Time hours.

Responsibilities

• Respond to trial signups within minutes to engage immediately.
• Manage a high-volume outbound schedule with 30+ calls daily.
• Own onboarding: schedule 4 training sessions and 2+ live sessions daily.
• Guide new users through platform setup within 72 hours.
• Monitor account health to prevent churn and drive expansion.
• Maintain CRM hygiene, logging all interactions in HubSpot.
• Drive activation and collect daily customer testimonials.

Skills

Outbound calling

Customer success

SaaS onboarding

Sales development

CRM management

Technical troubleshooting

Tools

HubSpot CRM

Job description

Huzzle Ltd. is seeking a high-energy Customer Success Specialist for a US-based SaaS company serving the restoration industry. This remote, growth-stage role focuses on activation and reducing churn as you guide trial users to paid accounts.

You will handle high-volume outreach (30+ calls daily), own onboarding with training sessions, and ensure setup within 72 hours, while logging every interaction in HubSpot.