Remote Customer Success Manager: Renewal & Growth

Hubexo; Little Rock (AR); Remote; USD 65,000 - 90,000; Full time

Job summary

Hubexo North America is seeking a proactive Customer Success Manager to manage a portfolio of customer accounts, drive onboarding, adoption, retention, and growth. This is a 100% remote role, open to candidates in AL, AR, AZ, CA, CO, CT, FL, GA, IL, IN, KS, MD, ME, MI, MN, NC, NJ, NY, NM, NV, OH, OR, PA, SC, TN, TX, UT, VA, WI.

Ideal candidates will have 3+ years in Customer Success or equivalent, strong renewal management experience, and a solid SaaS background.

Qualifications

• Minimum 3 years of experience in Customer Success or similar B2B role.
• Experience managing a portfolio of accounts with retention/renewals.
• Proven track record in achieving retention and revenue targets.
• Experience with SaaS, subscription services, data solutions, or software.

Responsibilities

• Manage a portfolio of customer accounts throughout lifecycle.
• Develop strategies for adoption, retention, and growth.
• Lead renewal planning and execution to meet GRR targets.
• Collaborate with Sales, Care, Product, Finance, and Revenue Operations.
• Conduct regular customer meetings and QBRs.
• Monitor customer health and engagement.
• Maintain accurate CRM data and renewal forecasts.
• Partner with Finance and Revenue Ops on billing and renewals.

Skills

Customer Success

Account Management

SaaS Experience

Relationship Building

Negotiation

Data Analysis

Education

Bachelor's degree or equivalent

Tools

HubSpot CRM

CRM Systems

Job description

Hubexo North America is seeking a proactive Customer Success Manager to manage a portfolio of customer accounts, drive onboarding, adoption, retention, and growth. This is a 100% remote role, open to candidates in AL, AR, AZ, CA, CO, CT, FL, GA, IL, IN, KS, MD, ME, MI, MN, NC, NJ, NY, NM, NV, OH, OR, PA, SC, TN, TX, UT, VA, WI.

Ideal candidates will have 3+ years in Customer Success or equivalent, strong renewal management experience, and a solid SaaS background.