Customer Success Specialist - SaaS

Huzzle; United States; Remote; USD 65,000 - 95,000; Full time

Benefits offered by this job

Remote work

Performance-based bonuses

Mentorship programs

Job summary

Huzzle Ltd. is seeking a high-energy Customer Success Specialist for a US-based SaaS company serving the restoration industry. This remote, growth-stage role focuses on activation and reducing churn as you guide trial users to paid accounts.

You will handle high-volume outreach (30+ calls daily), own onboarding with training sessions, and ensure setup within 72 hours, while logging every interaction in HubSpot.

Qualifications

• 3+ years of experience in a B2B SaaS environment.
• Proven ability in high-volume outbound calling (30+ calls/day).
• Experience in Customer Success, SaaS onboarding, or SDR roles.
• Strong CRM discipline with HubSpot experience a plus.
• Able to work US Pacific Time hours.

Responsibilities

• Respond to trial signups within minutes to engage immediately.
• Manage a high-volume outbound schedule with 30+ calls daily.
• Own onboarding: schedule 4 training sessions and 2+ live sessions daily.
• Guide new users through platform setup within 72 hours.
• Monitor account health to prevent churn and drive expansion.
• Maintain CRM hygiene, logging all interactions in HubSpot.
• Drive activation and collect daily customer testimonials.

Skills

Outbound calling

Customer success

SaaS onboarding

Sales development

CRM management

Technical troubleshooting

Tools

HubSpot CRM

Job description

About Huzzle

At Huzzle, we connect exceptional talent with exciting opportunities at leading companies across the UK, US, Canada, Europe, and Australia. We work with fast-growing startups, digital agencies, SaaS businesses, and tech-enabled companies across industries such as MarTech, FinTech, EdTech, and eCommerce. Unlike traditional outsourcing agencies, we connect you directly with innovative companies, where you become an integral part of their team.

Job TypeFull-time

Job Summary

We are seeking a high-energy, proactive Customer Success Specialist to join a fast-growing US-based SaaS company serving the restoration industry. This is not a passive support role—you will be the engine that drives account activation and prevents churn for a platform that helps businesses get paid faster. If you are a disciplined communicator who thrives on high-volume outreach and takes immediate action the moment a lead signs up, this is the perfect opportunity to build your career in a remote, growth-stage environment.

Key Responsibilities

• Respond to new trial signups within 5 minutes to ensure immediate engagement.


• Manage a high-volume outbound schedule, performing 30+ calls daily to trial users and inactive accounts.


• Own the onboarding funnel by scheduling at least 4 training sessions and completing 2+ live sessions daily.


• Guide new users through platform setup within their first 72 hours to ensure long-term retention.


• Proactively monitor account health to identify and intervene with at-risk users before they churn.


• Maintain perfect CRM hygiene by logging every interaction and update within HubSpot.


• Actively drive accounts toward activation and expansion while collecting daily customer testimonials.

• Proven experience in a high-volume outbound calling environment (30+ calls/day).


• Previous experience in Customer Success, SaaS onboarding, or Sales Development (SDR).


• A \"speed-to-action\" mindset with the ability to work independently without micromanagement.


• Exceptional discipline in CRM management (HubSpot experience is a significant advantage).


• Ability to troubleshoot technical software issues and guide non-technical users through setup.


• Availability to work during US Pacific Standard Time (PST) hours.


• 3+ years of experience in a B2B SaaS environment.


• Demonstrated track record of managing and converting trial users to paid accounts.


• Familiarity with the restoration industry or franchise models (e.g., SERVPRO).

Competitive compensation with room for growth
Performance-based bonuses linked to client retention, account growth, and referrals
Join a fast-growing company focused on delivering measurable results and exceptional client experiences
Continuous development through professional mentorship