Remote SaaS Customer Delivery Lead

CSG

United States

On-site

USD 51,000 - 81,000

Full time

3 hours ago

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Job summary

CSG seeks a Customer Delivery Manager to serve as the primary operational contact for assigned customers, ensuring successful delivery and ongoing value realization from CSG solutions. You will leverage product expertise to optimize business processes and outcomes while coordinating initiatives across Product, Engineering, Support and Professional Services.

You will drive customer success by managing health, service performance, risks, escalations, and opportunities for increased adoption and

Qualifications

Bachelor’s degree or equivalent with 1 year of product/solutions/technical customer support experience.
Experience in SaaS/technology/managed services environments.
Fluent business English and strong communication skills.

Responsibilities

Serve as primary operational contact and trusted advisor for assigned customers, ensuring delivery and value realization.
Leverage product expertise and best practices to optimize customer processes and outcomes.
Lead cross-functional initiatives with Product, Engineering, Support, and Professional Services to deliver successful solutions.
Drive customer success through proactive health, performance, risk and escalation management.