Remote Senior Lead CSM for Premier Accounts & AI Adoption

Relativity; Virginia Beach (VA); Hybride; USD 100 000 - 150 000; Plein temps

Résumé du poste

Relativity is seeking a Lead Customer Success Manager to own premier-tier accounts and lead AI adoption initiatives. You will coordinate across the account team, ensure high-quality customer programs, and drive executive-level reviews that quantify ROI.

You will train CSMs, develop repeatable playbooks, and maintain executive relationships while partnering with Sales on growth opportunities. This hybrid role spans strategic consultation and team leadership.

Qualifications

• 7-10 years in senior-level customer success or strategic account roles.
• Experience managing premier-tier or enterprise clients with executive exposure.
• Ability to lead AI adoption and governance discussions with GCs and partners.

Responsabilités

• Own Premier-Tier customer outcomes and orchestrate cross-functional teams.
• Lead AI adoption and change management for high-impact legal workflows.
• Develop and coach on VO quality, adoption playbooks, and Tier 1 methodology.
• Maintain C-suite relationships and co-develop expansion strategies with Sales.

Connaissances

Enterprise relationships

C-suite credibility

AI fluency

Change-management leadership

Commercial awareness

Executive-level communication

Outils

Gainsight

Description du poste

Relativity is seeking a Lead Customer Success Manager to own premier-tier accounts and lead AI adoption initiatives. You will coordinate across the account team, ensure high-quality customer programs, and drive executive-level reviews that quantify ROI.

You will train CSMs, develop repeatable playbooks, and maintain executive relationships while partnering with Sales on growth opportunities. This hybrid role spans strategic consultation and team leadership.